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- Tasks: Support residents with their tenancies and manage income and arrears processes.
- Company: Clarion Housing, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a compassionate team in a supportive environment.
- Why this job: Make a real impact by helping residents feel secure in their homes.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 35199 - 40856 £ per year.
Location: Hybrid/Islington, London
Salary: £35,199 - £40,856 per annum
Hours: 36 per week
Contract Type: x2 Permanent and x2 12 Months Fixed Term Contracts
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations.
Customer Account Specialists x4 in London employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialists x4 in London
✨Tip Number 1
Get to know the company culture! Research Clarion Housing and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your empathy and problem-solving skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Clarion Housing.
We think you need these skills to ace Customer Account Specialists x4 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Account Specialist role. Highlight any relevant experience in customer service, especially where you've helped people navigate challenges.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting residents and how your compassionate communication skills can make a difference in their lives.
Showcase Your Tech Savvy: Since we use Microsoft Dynamics, mention any experience you have with similar platforms or your ability to quickly learn new technologies. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Account Specialist. Familiarise yourself with the income and arrears process, and how technology like Microsoft Dynamics can enhance customer experience. This knowledge will show your genuine interest in the position.
✨Showcase Your Empathy
Since this role requires compassionate communication, prepare examples from your past experiences where you've successfully helped customers through tough situations. Highlight your ability to empathise and connect with others, as this is crucial for supporting residents effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This will not only show your communication skills but also your commitment to understanding customer needs.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.