At a Glance
- Tasks: Support residents with their tenancies and manage income collection.
- Company: Clarion Housing Group, committed to diversity and inclusion.
- Benefits: Flexible hybrid work, competitive salary, and supportive benefits.
- Other info: Join a diverse team with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid/Islington, London
Contract Type: x2 Permanent and x2 12 Months Fixed Term Contracts
As a Customer Accounts Specialist, you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Closing Date: Thursday 21st May 2026 at midnight.
Interviews will be held on Monday 1st and Tuesday 2nd June 2026 at our Corsica Street office in Islington.
This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work flexibly between the office and home. Applicants must be able to travel across the region to remote locations where public transport may not be available.
Diversity and Inclusion: We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Account Advisor- Hybrid in London employer: Clarion Housing Group Limited
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and employee growth. Our hybrid working model allows for flexibility, while our commitment to rewarding hard work ensures that you can thrive both personally and professionally in the vibrant community of Islington. Join us to make a meaningful impact in the lives of residents, backed by comprehensive benefits and opportunities for development.
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Advisor- Hybrid in London
✨Tip Number 1
Get to know the company! Research Clarion Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Customer Account Advisor, you'll need to connect with residents on a personal level. Role-play scenarios with friends or family to get comfortable handling challenging conversations.
✨Tip Number 3
Brush up on your tech skills! Familiarise yourself with Microsoft Dynamics and any other CRM systems mentioned in the job description. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the role.
We think you need these skills to ace Customer Account Advisor- Hybrid in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Advisor role. Highlight your experience in customer account management and any relevant skills that align with the job description. We want to see how you can make a difference at Clarion!
Showcase Your Empathy:Since this role involves supporting residents through challenging situations, it’s crucial to demonstrate your ability to empathise and connect with others. Share examples from your past experiences where you've successfully navigated tough conversations or helped someone in need.
Highlight Your Tech Skills:Familiarity with CRM and housing management systems is key! If you’ve worked with Microsoft Dynamics or similar platforms, be sure to mention it. We love seeing candidates who are tech-savvy and can leverage technology to enhance customer experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clarion!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Account Advisor and what it entails. Familiarise yourself with Clarion Housing's mission and values, as well as their approach to customer service. This will help you demonstrate your genuine interest in the company and the position.
✨Show Empathy
Since this role involves supporting residents through challenging situations, be prepared to showcase your empathy and communication skills. Think of examples from your past experiences where you've successfully connected with customers or resolved conflicts. This will highlight your ability to handle sensitive situations effectively.
✨Brush Up on Tech Skills
As you'll be using Microsoft Dynamics and other CRM systems, it's crucial to show that you're comfortable with technology. If you have experience with similar platforms, mention it! If not, consider doing a quick online tutorial to get familiar with the basics. This will give you an edge during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities under pressure. Think about how you would handle specific situations related to income collection and arrears management. Practising these scenarios can help you articulate your thought process clearly during the interview.
