At a Glance
- Tasks: Support residents with their tenancies and manage income collection effectively.
- Company: Clarion Housing Group, committed to diversity and inclusion.
- Benefits: Flexible hybrid work, competitive salary, and supportive benefits.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid/Islington, London
Contract Type: x2 Permanent and x2 12 Months Fixed Term Contracts
As a Customer Accounts Specialist, you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work flexibly between the office and home. Applicants must be able to travel across the region to remote locations where public transport may not be available.
Diversity and Inclusion: We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Client Customer Account Advisor (Permanent) in London employer: Clarion Housing Group Limited
At Clarion Housing Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and employee growth. Our hybrid working model allows for flexibility, while our commitment to rewarding hard work is reflected in our comprehensive benefits package. Join us in Islington, where you can make a meaningful impact on the lives of residents and develop your career in a dynamic environment.
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Customer Account Advisor (Permanent) in London
✨Tip Number 1
Get to know the company! Research Clarion Housing and understand their values, especially around diversity and inclusion. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Customer Accounts Specialist, you'll need to connect with residents facing tough situations. Role-play scenarios with friends or family to get comfortable with handling sensitive conversations and negotiations.
✨Tip Number 3
Brush up on your tech skills! Familiarise yourself with Microsoft Dynamics and any CRM systems you might encounter. Being tech-savvy will not only boost your confidence but also impress the interviewers when you demonstrate your readiness to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Clarion Housing. Don’t miss out on this opportunity!
We think you need these skills to ace Client Customer Account Advisor (Permanent) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Customer Account Advisor role. Highlight your experience in customer account management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Empathy:Since this role involves supporting residents through challenging situations, it's crucial to demonstrate your ability to empathise and connect with others. Share examples from your past experiences where you've successfully navigated difficult conversations or helped someone in need.
Highlight Your Tech Savvy:Familiarity with CRM and housing management systems is key! If you've worked with Microsoft Dynamics or similar platforms, make sure to mention it. We love seeing candidates who are comfortable using technology to enhance customer experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clarion Housing!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Accounts Specialist. Familiarise yourself with Clarion Housing's mission and values, especially how they support residents. This will help you demonstrate your genuine interest in the position and show that you're aligned with their goals.
✨Show Empathy
Since this role involves helping residents through challenging situations, be prepared to share examples of how you've successfully empathised with customers in the past. Think about specific instances where you turned a difficult situation into a positive outcome, as this will highlight your ability to connect with others.
✨Brush Up on Tech Skills
Clarion uses Microsoft Dynamics and other CRM systems, so it’s a good idea to brush up on your tech skills. If you have experience with these platforms, be ready to discuss how you've used them effectively in previous roles. If not, consider doing a bit of research or a quick tutorial to get familiar with the basics.
✨Prepare for Pressure
The job may involve negotiating under pressure, so think about how you handle stressful situations. Prepare a couple of scenarios where you successfully managed tight deadlines or tricky negotiations. This will show that you can maintain composure and achieve positive results even when things get tough.
