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- Tasks: Lead the design and transition of IT services into live operations.
- Company: Award-winning Clarion Housing Group with a focus on innovation.
- Benefits: Competitive salary, flexible working, and lifestyle support.
- Why this job: Make a real impact in a dynamic environment while shaping IT service delivery.
- Qualifications: Experience in IT Service Management and strong communication skills.
- Other info: Hybrid role with excellent career growth opportunities and a supportive culture.
The predicted salary is between 48987 - 61234 £ per year.
Location: Hybrid with any base location London: £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team. Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you!
We are looking for an IT Service Design Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you will lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations.
By embedding service governance and quality assurance into the delivery lifecycle, you will ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.
With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you have been looking for!
Closing Date: Sunday 8th February 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the office at least once per month. Occasional travel may be required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
IT Service Design & Transition Lead employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design & Transition Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Design & Transition roles and practice your answers. Make sure you can showcase your experience with service design packages and stakeholder management – that’s what they want to hear!
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your past projects and successes in service transition. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can find more info about us and the perks we offer. Let’s get you that dream job together!
We think you need these skills to ace IT Service Design & Transition Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT Service Management, especially focusing on service design and transition. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves influencing various stakeholders, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you successfully managed relationships or led discussions.
Highlight Relevant Experience: Be specific about your experience with creating Service Design Packages (SDPs) and your track record of introducing new services into live operations. We love seeing concrete examples that show your expertise!
Check Our Website: Before hitting that apply button, take a moment to explore our website. It’s packed with info about us and the benefits we offer, which can help you tailor your application even further. Plus, applying through our site is the way to go!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you brush up on IT Service Management principles, especially around service design and transition. Familiarise yourself with the specific responsibilities of the role, like creating Service Design Packages (SDPs) and ensuring operational readiness. This will show that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Stakeholder Skills
Since this role requires excellent stakeholder management, prepare examples of how you've influenced project managers and technical owners in the past. Think about specific situations where your communication skills made a difference, and be ready to discuss these during the interview.
✨Emphasise Collaboration
Collaboration is key in this role, so come prepared with examples of how you've worked effectively with project teams and service operations. Highlight any experiences where you successfully embedded service governance and quality assurance into delivery processes, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to service design and transition. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Asking about their current challenges or future projects can lead to a great discussion!
