At a Glance
- Tasks: Support homeowners through their journey, ensuring a smooth and positive experience.
- Company: Join Clarion Housing Group, a leader in home ownership services.
- Benefits: Competitive salary, flexible hybrid work, and lifestyle-supporting benefits.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by enhancing their homeownership experience.
- Qualifications: Experience in housing or property management with strong customer service skills.
Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: Permanent (2 roles available)
Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We're now seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich.
As part of the team, you'll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.
Customer service is central to this role. You'll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you'll help deliver outcomes that make a real difference.
You'll also demonstrate a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.
Key requirements:- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Excellent customer service and communication skills
- Ability to manage challenging situations with professionalism and confidence
- Proficiency in MS Office packages
- Strong organisational skills and attention to detail
- A proactive, adaptable approach with the ability to work collaboratively
- Confidence working cross-functionally with internal teams and external partners
- Self-motivated, with a strong sense of ownership and customer focus
Candidates should have experience in leasehold management, be confident in reviewing and interpreting leases, and have an awareness of Section 20 and QLTA consultations and the relevant legislation for this delivery area. We are also looking for candidates who can help lead on our permission requests from our homeowners, including subletting and major alterations.
This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.
If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.
Closing Date: Sunday 7th June 2026 at midnight.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1-2 days a week after. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Home Ownership Specialist employer: Clarion Housing Group Limited
At Clarion Housing Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. As a Home Ownership Specialist in our Norwich office, you'll enjoy a competitive salary, comprehensive benefits, and the opportunity to make a meaningful impact in the lives of our homeowners. Our commitment to rewarding hard work and fostering a positive environment makes us a standout choice for those seeking a fulfilling career in housing and property management.
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Specialist
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Clarion's website and social media. Understanding their mission and values will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and housing management. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Show off your soft skills! In your interview, highlight your communication and problem-solving abilities. Share specific examples of how you've handled challenging situations in the past to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Home Ownership Specialist
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Home Ownership Specialist and how your experience aligns with what we're looking for.
Show Off Your Customer Service Skills:Since customer service is at the heart of this role, highlight your experience in delivering high-quality service. Share specific examples of how you've handled complex enquiries or challenging situations with professionalism and confidence.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that are most relevant to the Home Ownership Specialist position. We love seeing how you can bring value to our team.
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s super easy, and you’ll find all the information you need about us and the benefits we offer. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and relevant legislation. Familiarise yourself with Section 20 and QLTA consultations, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about challenging situations you've handled and how you maintained professionalism. This will demonstrate your ability to manage sensitive enquiries effectively.
✨Practice Your Communication
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would explain complex concepts in a simple way.
✨Be Ready to Collaborate
This role involves working with various internal teams and external partners. Prepare to discuss how you've successfully collaborated in the past. Highlight your organisational skills and adaptability, as these will be essential in ensuring a smooth homeownership process for customers.
