Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the customer accounts team, ensuring top-notch service and compliance.
- Company: Grange Property Management is dedicated to excellence in property management and customer service.
- Benefits: Enjoy a competitive salary, hybrid work options, and perks that enhance your lifestyle.
- Why this job: Join a dynamic team where your leadership can make a real impact on customer experience.
- Qualifications: Proven leadership skills, experience with budgets, and knowledge of Qube software are essential.
- Other info: This role requires working from the office at least 2 days a week.
The predicted salary is between 65000 - 91000 £ per year.
Location: Godalming – The Mill
Salary: £65,000 per annum
Hours: 37 hours per week
Contract Type: Secondment/Fixed Term Contract until June 2026
We\’re seeking an experienced leader to join us as Head of Customer Accounts at Grange Property Management. You\’ll provide overall management and leadership for Grange\’s Service Charge operation nominally divided into back-office admin support and front-line customer facing functions.
We\’ll look to you to inspire and lead the customer accounts team to support the wider Operations Team in all things to do with our block and estate finances. You\’ll ensure best practice guidelines are properly coordinated with teams across the wider business so that compliance and customer experience remain at a high level.
We\’re looking for an excellent, confident communicator with a proven track record of managing and motivating a hybrid team. You\’ll also need significant experience of the production of leaseholder budgets and final accounts as well as an in-depth knowledge and use of Qube property management software.
If this sounds like an opportunity for you then please review the full role profile before applying – Head of Customer Accounts.
Salaries are just the starting point. Here at Grange we\’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out morehere.
To find out more about who we are and what we do, please click here
Closing Date: Thursday 10th July 2025 at midnight.
This is a hybrid role with a base location at our office in Lower Eashing near Godalming Surrey Candidates will be expected to work from the office at least 2 days per week.
Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
#J-18808-Ljbffr
Head of Customer Accounts employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Accounts
✨Tip Number 1
Familiarise yourself with Qube property management software, as it's a key requirement for the role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed and motivated teams in the past. Be ready to discuss specific challenges you faced and how you overcame them during the interview.
✨Tip Number 3
Research Grange Property Management and their approach to customer accounts. Understanding their values and operations will help you tailor your conversation and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of Grange Property Management on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Head of Customer Accounts
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Customer Accounts position. Understand the key responsibilities and required skills, such as experience with leaseholder budgets and Qube property management software.
Tailor Your CV: Customise your CV to highlight relevant experience in customer account management and team leadership. Emphasise your communication skills and any specific achievements that demonstrate your ability to manage a hybrid team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, and provide examples of how you've successfully led teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Head of Customer Accounts role.
How to prepare for a job interview at Clarion Housing Group Limited
✨Showcase Your Leadership Skills
As a Head of Customer Accounts, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed and motivated a hybrid team, highlighting the outcomes of your leadership.
✨Familiarise Yourself with Qube Software
Since in-depth knowledge of Qube property management software is essential for this role, make sure you brush up on its features and functionalities. Be ready to discuss how you've used it in previous roles or how you would approach learning it quickly.
✨Understand Financial Management
You’ll be responsible for leaseholder budgets and final accounts, so it's crucial to showcase your financial acumen. Prepare to discuss your experience in producing budgets and managing finances, and be ready to answer technical questions related to these areas.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like compliance and customer experience. Consider conducting mock interviews to refine your delivery.