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- Tasks: Lead and inspire the customer accounts team while managing service charge operations.
- Company: Join Grange Property Management, a leader in property management services.
- Benefits: Enjoy a competitive salary, hybrid work options, and lifestyle-supporting benefits.
- Why this job: Make an impact in a dynamic role with a focus on customer experience and compliance.
- Qualifications: Proven leadership skills, experience with leaseholder budgets, and knowledge of Qube software required.
- Other info: This is a fixed-term contract until June 2026, with occasional travel to other offices.
The predicted salary is between 65000 - 91000 £ per year.
Location: Godalming – The Mill
Salary: £65,000 per annum
Hours: 37 hours per week
Contract Type: Secondment/Fixed Term Contract until June 2026
We're seeking an experienced leader to join us as Head of Customer Accounts at Grange Property Management. You'll provide overall management and leadership for Grange's Service Charge operation nominally divided into back-office admin support and front-line customer facing functions.
We'll look to you to inspire and lead the customer accounts team to support the wider Operations Team in all things to do with our block and estate finances. You'll ensure best practice guidelines are properly coordinated with teams across the wider business so that compliance and customer experience remain at a high level.
We're looking for an excellent, confident communicator with a proven track record of managing and motivating a hybrid team. You'll also need significant experience of the production of leaseholder budgets and final accounts as well as an in-depth knowledge and use of Qube property management software.
If this sounds like an opportunity for you then please review the full role profile before applying – Head of Customer Accounts.
Salaries are just the starting point. Here at Grange we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more here.
To find out more about who we are and what we do, please click here
Closing Date: Thursday 10th July 2025 at midnight.
This is a hybrid role with a base location at our office in Lower Eashing near Godalming Surrey Candidates will be expected to work from the office at least 2 days per week.
Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Head of Customer Accounts employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Accounts
✨Tip Number 1
Familiarise yourself with Qube property management software, as it's a key requirement for the role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience in customer accounts. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to showcase your leadership style and how you've successfully managed hybrid teams in the past. Think of specific examples that highlight your ability to motivate and inspire others, as this will be crucial in the interview.
✨Tip Number 4
Research Grange Property Management and their approach to customer service and compliance. Understanding their values and operations will help you tailor your discussions during interviews and show that you're genuinely interested in the company.
We think you need these skills to ace Head of Customer Accounts
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Customer Accounts position. Make sure you understand the key responsibilities, required skills, and qualifications needed to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing customer accounts, producing leaseholder budgets, and using Qube property management software. Use specific examples to demonstrate your leadership and communication skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are passionate about the role and how your background aligns with the company's goals. Be sure to mention your ability to inspire and lead a hybrid team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Clarion Housing Group Limited
✨Showcase Your Leadership Skills
As a Head of Customer Accounts, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully managed and motivated a hybrid team, highlighting the outcomes of your leadership.
✨Familiarise Yourself with Qube Software
Since in-depth knowledge of Qube property management software is essential for this role, make sure you brush up on its features and functionalities. Be ready to discuss how you've used it in previous roles and how it can benefit the customer accounts team.
✨Understand Service Charge Operations
Get a solid grasp of service charge operations and the production of leaseholder budgets and final accounts. Be prepared to discuss your experience in these areas and how you can ensure compliance and enhance customer experience.
✨Prepare for Hybrid Work Discussions
Since this is a hybrid role, think about how you can effectively manage a team that operates both remotely and in the office. Be ready to share your strategies for maintaining communication and productivity in a hybrid work environment.
