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- Tasks: Lead a dynamic team to transform lettings services and improve customer outcomes.
- Company: Join Clarion's Lettings Service, a leader in social housing innovation.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Why this job: Be at the forefront of service transformation and drive positive change in communities.
- Qualifications: Experience in management within social housing and strong performance improvement skills.
- Other info: Collaborative environment with opportunities for professional growth and regional leadership.
The predicted salary is between 36000 - 60000 £ per year.
This is a pivotal time to join Clarion's Lettings Service. We are piloting new ways of working, investing in service transformation, and reshaping how we deliver available homes for customers and communities. We are looking for an experienced, confident operational leader who wants to help lead that change.
As Available Homes Manager for the South region, you will provide senior operational leadership for a large, dispersed team responsible for the end-to-end delivery of safe, compliant and sustainable lettings. You will operate as a regional lead within a national management team, working closely with the Head of Home Moves and fellow Available Homes Managers to shape strategy, drive consistency and deliver national service improvements alongside strong regional performance. This is a hands-on management role with real accountability for performance, partnership working and customer outcomes. You will play a key role in reducing rent loss, improving turnaround times and embedding consistent, high-quality practice across the region, while contributing to wider service improvement and national transformation activity.
Responsibilities
- Leading, motivating and developing a large dispersed regional team, embedding a strong culture of accountability, performance and continuous improvement.
- Owning and improving end-to-end lettings performance, using data and insight to drive decision-making and measurable outcomes.
- Reducing void turnaround times and rent loss through effective planning, prioritisation and cross-service collaboration.
- Acting as a regional lead within the national Available Homes management structure, contributing to national planning, decision-making and transformation activity.
- Building and maintaining effective working relationships with local authorities and external partners, including managing nomination agreements.
- Working closely with Maintenance, Housing Management and Development teams to ensure homes are ready to let, compliant and allocated fairly.
- Ensuring all activity meets regulatory, statutory and organisational requirements, with a clear focus on customer experience and risk management.
- Contributing to the development of consistent ways of working, service improvement initiatives and policy across the national service.
Qualifications
- Significant management experience within social or affordable housing, a housing association or local authority environment.
- A proven track record of managing operational teams at scale, ideally across multiple locations or regions.
- Strong performance management capability, with experience improving outcomes in complex or pressured operational services.
- Confidence working with senior stakeholders, including local authorities, commissioners and internal leadership teams.
- A structured, analytical and solutions-focused approach, with the ability to balance operational delivery with longer-term improvement.
Available Homes Manager (South) in Haywards Heath employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Available Homes Manager (South) in Haywards Heath
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. Share specific examples of how you've improved outcomes in previous roles – numbers speak volumes!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to organisations you’re interested in, like Clarion, and express your enthusiasm for their mission. Sometimes, creating your own opportunity is the best way to land that dream job.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Available Homes Manager. Plus, it shows you’re genuinely interested in joining our team. So, don’t hesitate – get your application in and let’s make a difference together!
We think you need these skills to ace Available Homes Manager (South) in Haywards Heath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social or affordable housing. We want to see how your background aligns with the role of Available Homes Manager, so don’t hold back on showcasing relevant achievements!
Showcase Leadership Skills: As this role involves leading a large team, it’s crucial to demonstrate your management experience. Share specific examples of how you've motivated teams and improved performance in previous roles. We love seeing real-life stories that illustrate your leadership style!
Data-Driven Decision Making: Since the role requires using data to drive decisions, include any experience you have with data analysis or performance metrics. We’re keen to know how you’ve used insights to improve outcomes in your past positions—numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—always a bonus!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you understand the ins and outs of the lettings process, especially in social or affordable housing. Brush up on current trends, challenges, and regulations in the sector. This will show that you're not just interested in the role but are also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated a dispersed team or improved performance. Be ready to discuss your approach to accountability and continuous improvement, as these are key for the Available Homes Manager role.
✨Data-Driven Decision Making
Since the role involves using data to drive decisions, come prepared with examples of how you've used data insights to improve outcomes in previous roles. Highlight any specific metrics you've worked with, such as reducing void turnaround times or rent loss.
✨Build Relationships
Emphasise your experience in building effective working relationships with local authorities and external partners. Prepare to discuss how you've managed partnerships in the past and how you plan to collaborate with other teams to ensure homes are ready to let.
