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- Tasks: Lead a team to deliver top-notch customer service and manage rent payment processes.
- Company: Join Clarion Housing Group, a top-rated employer dedicated to community impact.
- Benefits: Enjoy hybrid work, competitive salary, and perks that support your lifestyle.
- Why this job: Be part of a motivated team in a dynamic environment with growth opportunities.
- Qualifications: Experience in customer-focused management and high-volume transactional settings required.
- Other info: This role is hybrid, based in Camden, London, with flexible working options.
The predicted salary is between 39325 - 47087 £ per year.
Job Description
Location: Hybrid – Greater London House, London
Salary: London – £39,325 – £47,087 per annum
National – £36,953 – £43,048 per annum
Hours: 36 hours per week
Contract Type: 12 month Secondment/Fixed Term Contract
We have an exciting opportunity for a Financial Income Team Leader to join our Financial Services team in London.
In a nutshell, you'll lead a dedicated and motivated team ensuring there is a unified approach to delivering exceptional customer service as well as ensuring the team delivers all tasks on a timely and accurate basis and in line with the service level agreement.
You'll create, maintain and continuously review all processes and procedure to ensure they are fit for purpose to facilitate accurate and controlled processing of all rent payment activities. Effectively resource plan to ensure that all team responsibilities are covered and service level agreement timescales are maintained, where necessary implement contingency plans to maximise service delivery and maintain standards.
A few other key duties include:
- Ensure the team are appraised, motivated and in possession of the appropriate training and tools to perform their role
- Take a proactive approach to resolving queries quickly and to a satisfactory conclusion, representing the team in a positive manner
- Ensure that all processes and procedures are always followed correctly, ensuring any changes to processes are agreed, documented and communicated to all affected parties
We're looking for someone with experience of managing individuals in a customer-focused environment and experience of working in a high-volume transactional environment, working to tight timescales.
You'll have strong investigatory skills and a good level of fraud awareness as well as excellent IT skills, specifically Microsoft Word, Excel and Outlook.
Please review the full role profile on our website before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.
Closing Date: Monday 21st July 2025 at midnight.
This is a hybrid role with a base location at our offices in Camden, London. Candidates will be expected to work from the office at least one day per week.
At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
We're one of LinkedIn's Top Companies 2024.
Employer of the Year at the Housing Heroes Awards 2025.
Financial Income Team Leader employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Income Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Financial Income Team Leader. Understand how to lead a team effectively in a customer-focused environment, as this will be crucial during any interviews or discussions.
✨Tip Number 2
Brush up on your investigatory skills and fraud awareness. Be prepared to discuss specific examples of how you've handled similar situations in the past, as this will demonstrate your capability to manage challenges in a high-volume transactional environment.
✨Tip Number 3
Showcase your IT skills, particularly in Microsoft Word, Excel, and Outlook. Consider preparing a brief demonstration or example of how you've used these tools to improve processes or enhance team performance in previous roles.
✨Tip Number 4
Research Clarion Housing Group and their values. Understanding their commitment to exceptional customer service and employee development will help you align your answers with their expectations during the interview process.
We think you need these skills to ace Financial Income Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Financial Income Team Leader position. Tailor your application to highlight relevant experience in managing teams and delivering customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in a customer-focused environment and any previous roles where you managed individuals or teams. Use specific examples to demonstrate your leadership skills and ability to work under tight deadlines.
Showcase Your Skills: Make sure to mention your strong investigatory skills, fraud awareness, and proficiency in Microsoft Word, Excel, and Outlook. These are crucial for the role, so provide examples of how you've used these skills in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Discuss why you want to work at Clarion Housing Group and how you can contribute to their mission.
How to prepare for a job interview at Clarion Housing Group Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Financial Income Team Leader. Familiarise yourself with customer service principles and high-volume transactional environments, as these are key aspects of the role.
✨Showcase Leadership Skills
Prepare examples that demonstrate your experience in managing teams. Highlight how you've motivated team members, resolved conflicts, and ensured that everyone is equipped with the necessary training and tools.
✨Be Process-Oriented
Discuss your approach to creating and maintaining processes. Be ready to explain how you ensure compliance with procedures and how you handle changes effectively, ensuring all parties are informed.
✨Demonstrate IT Proficiency
Since strong IT skills are essential, be prepared to discuss your experience with Microsoft Word, Excel, and Outlook. You might even want to mention specific tasks you've accomplished using these tools to showcase your capabilities.
