At a Glance
- Tasks: Deliver exceptional customer service and create memorable home experiences for new homeowners.
- Company: Join Clarion Housing Group, a leader in creating inclusive communities.
- Benefits: Competitive salary, flexible working, and a commitment to your professional growth.
- Other info: Home-based role with travel across regions and opportunities for career development.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer service and knowledge of new build homes is essential.
Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions
Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum
Hours: 36 per week
Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region)
We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.
We'll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You'll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you'll be responsible for creating high quality Home User Guides for each new home.
You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.
We're looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey. You'll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.
A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential. We're looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.
In addition, you'll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.
If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!
This is a home-based role with regular travel across the South, East and Central regions. You'll be required to work from the office one day per week, but this is dependent on site work requirements. If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Home Experience Executive x2 in Eastville employer: Clarion Housing Group Limited
At Clarion Housing Group, we pride ourselves on being an exceptional employer that values diversity and inclusion, ensuring every employee feels valued and empowered to reach their full potential. With a strong commitment to employee growth, we offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises work-life balance, making this home-based role in the South West and East regions not only rewarding but also flexible and accommodating for our team members.
Contact Details:
Clarion Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Home Experience Executive x2 in Eastville
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and home experience. Think about your past experiences and how they align with the role, so you can share relevant examples that highlight your skills.
✨Tip Number 3
Don’t forget to ask questions! Interviews are a two-way street, so prepare some thoughtful questions about the role and the team. This shows your enthusiasm and helps you figure out if it’s the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the company, making it easier for you to shine during the interview process.
We think you need these skills to ace Customer Home Experience Executive x2 in Eastville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Home Experience Executive role. Highlight your customer service experience, especially in new build homes, and any relevant skills that match the job description.
Showcase Your Skills:Don’t forget to showcase your proficiency in Microsoft Office and CRM systems. Mention specific examples of how you've used these tools to enhance customer experiences or manage information effectively.
Be Personable:In your application, let your personality shine through! We’re looking for someone passionate about customer service, so share a brief story or example that demonstrates your commitment to creating positive customer experiences.
Apply Through Our Website:Remember to apply through our careers page! It’s the best way to ensure your application gets the attention it deserves. Plus, you can check out more about our values and what we stand for at StudySmarter.
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in the context of new build homes. Be ready to share specific examples of how you've handled customer queries and resolved issues, as this role is all about creating positive experiences for customers.
✨Familiarise Yourself with NHBC Standards
Since snagging inspections and defect management are key parts of the job, it’s crucial to understand the National House Building Council (NHBC) standards. Do a bit of research and be prepared to discuss how these standards apply to your previous work.
✨Show Off Your Tech Skills
This role requires proficiency in Microsoft Office and CRM systems. Be ready to talk about your experience with these tools, perhaps even mentioning specific projects where you used them to enhance customer communication or workflow management.
✨Prepare Questions About the Role
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if it's the right fit for you.
