At a Glance
- Tasks: Deliver exceptional customer service and create memorable home experiences for new homeowners.
- Company: Join Clarion Housing Group, a leader in creating inclusive communities.
- Benefits: Competitive salary, flexible working, and a commitment to your professional growth.
- Other info: Home-based role with travel opportunities and a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Experience in customer service and knowledge of new build homes is essential.
The predicted salary is between 34869 - 43586 £ per year.
Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions
Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum
Hours: 36 per week
Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region)
We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.
We'll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You'll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you'll be responsible for creating high quality Home User Guides for each new home.
You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.
We're looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey. You'll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.
A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential. We're looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.
In addition, you'll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.
If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!
If this sounds like an opportunity for you, please review the full role profile and behaviours on our careers page before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
This is a home-based role with regular travel across the South, East and Central regions. You'll be required to work from the office one day per week, but this is dependent on site work requirements.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Home Experience Executive x2 employer: Clarion Housing Group Limited
At Clarion Housing Group, we pride ourselves on being an exceptional employer that values hard work and commitment. Our home-based roles in Bristol/Plymouth and the East offer flexible working arrangements, competitive salaries, and a supportive work culture that prioritises employee growth and diversity. With a focus on delivering outstanding customer experiences, we provide our team with the tools and training necessary to excel in their roles while fostering an inclusive environment where everyone can thrive.
Contact Details:
Clarion Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Home Experience Executive x2
✨Tip Number 1
Get to know the company inside out! Research Clarion Housing Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on what to highlight during your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Home Experience Executive x2
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Home Experience Executive role. Highlight your experience in customer service, especially in new build homes, and show how you can deliver that best-in-class service we’re looking for.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you've used. We want to see how you can manage customer information and support efficient workflows, so give us examples of how you've done this in the past!
Be Personable:Since this role is all about creating memorable experiences for customers, let your personality shine through in your application. Share stories that demonstrate your passion for customer service and how you’ve resolved issues professionally.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can check out more about our values and what it’s like to work with us!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Home Experience Executive role. Familiarise yourself with the key responsibilities, such as delivering home demonstrations and managing customer expectations. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight any specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your capability to excel in this position.
✨Brush Up on Technical Knowledge
Given the importance of snagging inspections and defect management, it’s crucial to be familiar with NHBC standards and warranty providers in the housing industry. Do some research and be ready to discuss how you would apply this knowledge in your role, showing that you’re proactive and well-informed.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their approach to customer service or how they measure customer satisfaction. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
