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- Tasks: Support residents with their tenancies and manage income collection.
- Company: Clarion Housing, dedicated to making a real difference in people's lives.
- Benefits: Competitive salary, hybrid work, and a commitment to diversity and inclusion.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a genuine impact while helping others feel secure in their homes.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 35199 - 40856 £ per year.
Location: Hybrid/Islington, London
Salary: £35,199 - £40,856 per annum
Hours: 36 per week
Contract Type: x2 Permanent and x2 12 Months Fixed Term Contracts
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations.
With experience in customer account management, ideally within social housing, you’ll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you’re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you. Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work flexibly between the office and home. Applicants must be able to travel across the region to remote locations where public transport may not be available. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Customer Account Specialists x4 employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialists x4
✨Tip Number 1
Get to know the company! Research Clarion Housing and understand their values, especially around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about compassionate communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when discussing how you can support residents.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Clarion and ready to make a positive impact.
We think you need these skills to ace Customer Account Specialists x4
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Specialist role. Highlight your experience in customer account management and any relevant skills that match the job description. We want to see how you can make a difference!
Showcase Your Communication Skills: Since this role involves compassionate communication, don’t forget to demonstrate your ability to empathise and connect with others in your application. Share examples of how you've successfully handled customer queries or challenging situations in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially when it comes to explaining your experiences and skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Account Specialist. Familiarise yourself with the responsibilities, especially around income collection and arrears management. Research Clarion Housing and their values to show you’re genuinely interested in making a difference.
✨Showcase Your Empathy
This role requires strong communication skills and the ability to empathise with residents. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided support to customers. This will demonstrate your compassionate approach.
✨Brush Up on Tech Skills
Since the job involves using Microsoft Dynamics and other CRM systems, be ready to discuss your experience with these tools. If you haven’t used them before, consider taking a quick online course or tutorial to get familiar with their functionalities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team dynamics, how success is measured in this position, or what challenges the team is currently facing. This shows you’re engaged and thinking ahead.