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- Tasks: Be the first point of contact for customers, handling inquiries and providing excellent service.
- Company: Join Clarion, a company dedicated to putting people first and fostering a supportive environment.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and a hybrid working model after training.
- Why this job: Make a difference one call at a time in a friendly, inclusive team that values your contributions.
- Qualifications: No specific qualifications required; just bring your great listening skills and positive attitude.
- Other info: Full-time training for 8 weeks at the office, followed by flexible working options.
The predicted salary is between 22800 - 26400 £ per year.
Salary: Croydon - Starting salary: £28,544 with potential to increase incrementally subject to performance and experience gained in role to £32,998 per annum. Maidstone - Starting salary: £27,333 with potential to increase incrementally subject to performance and experience gained in role to £31,578 per annum.
Hours: 36 per week
Contract Type: Permanent
Are you a great listener, love helping people, and enjoy chatting? Join our compassionate and friendly teams as Contact Centre Advisors in Croydon and Maidstone, where you'll play a vital role in the continued success and growth of our Customer Contact Centre.
In our dynamic Contact Centre, you'll be the first point of contact for our customers, facing demanding and challenging calls with confidence. You'll tackle a variety of customer inquiries, from income collection to housing and tenancy management, repairs, and complaints, providing outstanding inbound and outbound service through traditional telephony, email systems, and innovative multi-channel platforms.
Bring your great team spirit and understand the powerful impact your work has on both your colleagues and our customers. Be the natural people person with a can-do attitude who thrives on performance and positive results, and embrace the opportunity to adapt and learn in this rewarding environment.
Why Join Us?
- Comprehensive training and ongoing support.
- Career progression opportunities.
- Friendly, inclusive, and supportive team environment.
- 25 days holiday, increasing over time, generous pension scheme, annual company bonus scheme, well-being day, and life event leave.
Be the person who makes a difference - one call at a time. Apply today and start your journey with a company that puts people first.
Location: You'll be based at either our Croydon or Maidstone offices. You'll work full-time from the office for the first 8 weeks, whilst in training and academy. We know that flexibility matters. This role offers a hybrid working model that is in line with business needs. We'll provide the tools and support you need to succeed wherever you're working.
Assessment Process: If you're shortlisted, we'd love to invite you to complete online tests followed by a quick chat with the hiring manager w/c 2nd June! If all goes well and you're shortlisted again after the call, you'll be invited to attend a face-to-face interview w/c 9th June at our Croydon and Maidstone offices.
Training: Please note that successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Croydon or Maidstone (depending on which location you apply for). The start date will be 21st July. You'll be required to attend on a full-time basis, Monday to Friday, with no annual leave during this time.
Closing Date: Tuesday 27th May 2025 at midnight.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
This vacancy may close without notice.
Contact Centre Advisor employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our commitment to customer service and inclusivity will help you align your responses during interviews, showcasing that you're a great fit for our team.
✨Tip Number 2
Practice active listening skills. As a Contact Centre Advisor, you'll need to demonstrate your ability to listen and respond effectively to customer inquiries. Role-playing scenarios with friends or family can help you refine this skill.
✨Tip Number 3
Prepare for the online tests by familiarising yourself with common assessment formats. There are many resources available online that can help you practice situational judgement and customer service scenarios, which are likely to be part of the process.
✨Tip Number 4
Showcase your adaptability and willingness to learn. During your chat with the hiring manager, share examples of how you've successfully adapted to new situations in the past, as this role requires a flexible approach to various customer needs.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contact Centre Advisor. Familiarise yourself with the types of inquiries you'll be handling and the skills required, such as excellent communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your customer service experience, ability to handle challenging calls, and any previous roles that demonstrate your listening and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your enthusiasm for the role. Mention specific examples from your past experiences that demonstrate your ability to thrive in a fast-paced environment and your 'can-do' attitude.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Clarion Housing Group Limited
✨Show Your Listening Skills
As a Contact Centre Advisor, being a great listener is crucial. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant questions. This will show that you understand the importance of communication in this role.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer scenarios, such as complaints or difficult calls. Prepare examples from your past experiences where you successfully resolved issues, showcasing your problem-solving abilities and customer service skills.
✨Emphasise Team Spirit
Highlight your ability to work well in a team environment. Share examples of how you've collaborated with colleagues in previous roles, as this position values a strong team spirit. Mention any experiences where you contributed to a positive team dynamic.
✨Demonstrate a 'Can-Do' Attitude
The role requires a positive and proactive approach. During the interview, express your enthusiasm for helping customers and your willingness to learn and adapt. Share instances where your positive attitude led to successful outcomes, reinforcing your fit for the company culture.
