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- Tasks: Lead a high-performing team to enhance customer experience and drive transformation.
- Company: A leading housing association in the UK with a focus on community impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while shaping customer service excellence.
- Qualifications: Senior-level experience in customer service management and knowledge of housing legislation.
- Other info: Office attendance 1-2 days a week in London with occasional travel.
The predicted salary is between 60000 - 80000 £ per year.
A leading housing association in the UK is seeking an experienced Head of Contact Centre to provide strategic oversight and inspire a high-performing team. The ideal candidate will have senior-level experience in customer service management, a strong understanding of housing legislation, and the ability to drive transformation while maintaining a focus on customer experience.
This hybrid role requires attending the office 1-2 days a week in London and occasional travel to Maidstone, making a significant difference in residents' daily experiences.
Head of Customer Experience & Contact Centre in City of Westminster employer: Clarion Housing Group Limited
Contact Detail:
Clarion Housing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Contact Centre in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in making a difference in residents' lives.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with their needs, especially around customer service management and housing legislation. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Customer Experience & Contact Centre in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Experience & Contact Centre role. Highlight your senior-level experience in customer service management and any relevant achievements that showcase your ability to drive transformation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences in the housing sector. Mention your understanding of housing legislation and how it can benefit our residents.
Showcase Leadership Skills: As a potential leader, we want to see examples of how you've inspired high-performing teams in the past. Share specific instances where your leadership made a difference in customer service outcomes or team performance.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you brush up on housing legislation and customer service management principles. Being able to discuss relevant laws and how they impact customer experience will show that you're not just knowledgeable but also passionate about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and led high-performing teams in the past. Think about specific challenges you faced and how you overcame them, as this will demonstrate your ability to drive transformation in a contact centre environment.
✨Understand the Company Culture
Research the housing association's values and mission. Tailor your responses to reflect how your personal values align with theirs, and be ready to discuss how you can contribute to their goals while enhancing customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current customer experience strategies and future plans. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.