At a Glance
- Tasks: Ensure new home buyers receive top-notch service from demos to key handovers.
- Company: Join Clarion Housing Group, a leader in customer-focused housing solutions.
- Benefits: Competitive salary, lifestyle benefits, and flexible home-based work.
- Other info: Opportunity to travel across the south and east with excellent career growth.
- Why this job: Make a real difference in people's lives by helping them transition into their new homes.
- Qualifications: Experience in customer service for new builds and snagging inspections required.
The predicted salary is between 34869 - 43586 £ per year.
CLARION HOUSING GROUP LIMITED is seeking two Customer Home Experience Executives based in Bristol/Plymouth. This role involves ensuring new home buyers receive excellent service throughout their journey, from home demonstrations to key handovers.
The ideal candidates will have experience in customer service for new build homes, proficient in snagging inspections. You will create user guides and ensure a smooth transition into new homes.
This is a home-based role with a requirement to travel across the south and east.
Salary ranges from £34,869 to £43,586, with additional benefits to support lifestyle. Apply by June 2nd, 2026.
Home Experience & Handover Specialist in Bristol employer: Clarion Housing Group Limited
At Clarion Housing Group Limited, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. With competitive salaries and a range of benefits designed to enhance your lifestyle, we offer ample opportunities for professional growth and development in the thriving Bristol/Plymouth area. Join us to make a meaningful impact in the lives of new home buyers while enjoying a flexible, home-based role that allows you to balance work and personal commitments.
Contact Details:
Clarion Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Experience & Handover Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the housing industry, especially those who work at Clarion Housing Group. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and snagging inspections. We want you to shine, so think about specific examples from your experience that showcase your skills!
✨Tip Number 3
Show your passion for home experiences! When you get the chance, share why you love helping new home buyers transition smoothly. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Home Experience & Handover Specialist in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in new build homes. We want to see how you've gone above and beyond to ensure a smooth experience for customers.
Snagging Inspections Matter:If you've got experience with snagging inspections, shout about it! We’re looking for candidates who can demonstrate their attention to detail and ability to spot issues before handover.
Craft Clear User Guides:Since creating user guides is part of the role, consider including examples of any guides or documentation you've created in the past. This shows us you can communicate effectively and help new homeowners settle in.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Clarion Housing Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service in the new build homes sector. Familiarise yourself with common snagging issues and how to address them, as well as the process of home demonstrations and key handovers. This will show that you're not just interested in the role but also understand the specifics.
✨Showcase Your Communication Skills
As a Home Experience & Handover Specialist, you'll need to communicate effectively with new home buyers. Prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues. This will demonstrate your ability to provide excellent service throughout the buyer's journey.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and snagging inspections. Think about how you would handle various scenarios, such as a dissatisfied customer or a snagging issue that needs immediate attention. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use for creating user guides, or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
