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- Tasks: Manage income collection and support customers through financial challenges with empathy.
- Company: Join a dedicated team focused on enhancing home ownership experiences.
- Benefits: Enjoy a hybrid work model and competitive salary with room for growth.
- Why this job: Make a real impact by helping customers navigate their financial journeys in a supportive environment.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: This is a permanent position with a commitment to community welfare.
The predicted salary is between 30021 - 34770 £ per year.
Salary: Norwich – £30,021 – £34,770 per annum / London – £33,018 – £38,325 per annum Location: Hybrid/Reed House, Norwich or Corsica Street, London Hours: 36 per week Contract Type: Permanent We’re looking for an experienced Customer Accounts Specialist to join our lovely Home Ownership team on a permanent basis. If you thrive in a customer-focused environment and pride yourself on providing the highest level of customer service, this could be the perfect role for you! The Customer Accounts Specialists play a vital role in delivering the Group’s income management services and policies, with a heartfelt commitment to maximising the collection of rent and service charges while compassionately minimising the financial strain that our customers may face. In this position, you’ll oversee the entire income collection and arrears process within a designated area. Your responsibilities include closely monitoring housing debt and guiding our customers through the recovery journey until a resolution is reached. We understand that financial circumstances can be challenging, so it is essential to approach each case with empathy and care. By following established policies and procedures, you’ll work diligently to implement appropriate recovery actions, aiming to reduce both the level of arrears and the stress our customers experience, all while striving to meet our annual targets. Customer service is key in this role, and we’d love to hear from you…
Customer Accounts Specialist (Home Ownership) employer: Clarion Housing Careers
Contact Detail:
Clarion Housing Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Specialist (Home Ownership)
✨Tip Number 1
Familiarize yourself with the specific income management services and policies that the company implements. Understanding these will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in roles that required empathy and problem-solving skills. Be prepared to share specific examples of how you've successfully managed challenging customer situations.
✨Tip Number 3
Research common challenges faced by customers in housing debt and think about how you would approach these situations. This will not only prepare you for potential interview questions but also show your commitment to providing compassionate support.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and the Home Ownership team. This can provide you with valuable information that you can use to tailor your responses during the interview.
We think you need these skills to ace Customer Accounts Specialist (Home Ownership)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Accounts Specialist position. Understand the key responsibilities and the importance of customer service in this role, as well as the empathy required when dealing with financial issues.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and income management. Emphasize any previous roles where you successfully managed accounts or dealt with financial recovery processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the challenges customers face. Use specific examples from your past experiences to demonstrate how you can contribute to the Home Ownership team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Clarion Housing Careers
✨Show Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathize with customers and provide solutions.
✨Understand the Financial Aspects
Familiarize yourself with basic financial concepts related to income management and arrears recovery. Be prepared to discuss how you would approach sensitive financial situations with compassion and care, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to navigate complex problems or conflicts. During the interview, explain your thought process and how you arrived at a resolution, showcasing your analytical skills and ability to work under pressure.
✨Research the Company and Its Values
Take some time to learn about the company's mission and values, especially regarding customer care and community support. This will help you align your answers with what they prioritize and show that you're genuinely interested in being part of their team.
