Clarion Housing Group is seeking a Head of Customer Care (New Build Defects) to lead the teams responsible for defect management across our new build programmes. You will set the standard for gold‑standard customer service, drive high performance, and own customer outcomes while collaborating with Home Experience, Delivery teams and contractors to resolve defects within SLA and contract requirements.
You will bring strong people leadership, a deep understanding of new‑build processes, and
Hybrid Head of New-Build Customer Care & Quality employer: Clarion Housing Association
Clarion Housing Association is recognized for its commitment to community impact and tenant satisfaction. The organization fosters a collaborative work culture where employees can thrive and contribute to meaningful projects. With a focus on professional development, Clarion provides pathways for career advancement and skill enhancement.
Contact Details:
Clarion Housing Association Recruitment Team
