New Homes Advice Team Leader

Location: Hybrid/London, NW1 Salary: London - £37,854 - £47,319 per annum / National - £34,869 - £43,586 per annum Hours: 36 per week Contract Type: Permanent

Do you have the abilities to lead, inspire and make a real difference to a customers journey? We’re looking for an experienced New Homes Advice Team Leader to join our team and play a key role in delivering an outstanding customer experience.

You’ll provide leadership, resource planning and operational support to our New Homes Advice Executives, helping the team achieve its KPIs, SLAs and customer satisfaction goals.

You’ll quality check calls, monitor performance, identify opportunities to improve and work closely with the New Homes Advice Manager to deliver departmental objectives.

You’ll identify the products and services that best meet customers’ needs, using your expertise to recommend suitable housing options, clearly explain the choices available, and encourage customers to book a viewing of their preferred property.

We’re looking for someone who:

• Has experience as a Team Leader or has excelled in an operational role, with clear leadership potential.




• Understands omnichannel customer service and what great customer journeys look like.




• Is confident using Microsoft Office, Dynamics 365 and telephony systems.




• Has experience supporting colleagues through change, with the ability to adapt, motivate and bring people with them.




• Is organised, customer-focused and passionate about delivering a swift, informative and positive service.

If you’re a natural leader who thrives in a fast-paced environment and wants to help a team and its customers succeed, we’d love to hear from you.

Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle –

Closing Date: Tuesday 17th November 2026 at midnight.

This is a hybrid role with a base location at our office in Camden. Candidates will be expected to work from the office once a month, subject to change depending on business needs.

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives. We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes. In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.