Senior Marketing Operations Manager, EMEA (Campaign Operations)

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our teams. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity Marketing Operations plays a critical role in creating the foundations for marketing success. At Clarion, we have built a strong community of Marketing Operations professionals across our diverse sectors who are transforming how we utilise customer data, automate processes, optimise the customer journey, and measure performance. We are now seeking a Senior Marketing Operations Manager, EMEA (Campaign Operations) to lead our centralised Campaign Operations function across EMEA. This role will own how marketing campaigns are built, executed, and optimised across the business, ensuring scalable, efficient delivery that drives engagement and commercial impact.

You will lead a specialist Campaign Operations team responsible for marketing automation, segmentation, and process optimisation across a growing marketing technology stack, including Salesforce, Pardot, Qualified, and AB Tasty. This is a high-impact leadership role, ideal for someone passionate about driving operational excellence in campaign delivery, embedding scalable processes, and leading a team that delivers high quality execution across the full marketing lifecycle.

The Candidate Marketing Operations at Clarion Events is underpinned by five core principles and the successful candidate will be able to demonstrate successful outcomes across all of them:

• Data Steward – guardian of our customer data who curates its health, growth, engagement and richness to extract maximum value for our business
• Marketing automation expert - unlocks the capability of marketing automation to reduce manual process, optimise dataflows and enhance customer experience
• Commercial connector - ability to connect the dots between commercial goals, data, process, insight and people that enables successful decision making
• Insight obsessed - driven to understand ‘why’ and takes the initiative to identify trends and gaps that others may look past to uncover new routes to success
• Voice of customer - a respected voice that utilises qualitative and quantitative feedback to constantly refine our understanding of customers and empowers our teams with this knowledge

Key Responsibilities:

• Define and lead the Campaign Operations strategy within Marketing Operations
• Manage and develop a high-performing team, setting clear priorities and standards
• Act as the senior lead for campaign execution, aligning delivery with commercial and marketing goals
• Operational Excellence capable of managing multiple priorities in a fast-paced environment
• Superior verbal and written communications skills with high attention to detail
• A positive and collaborative attitude and passionate about operational excellence

About Clarion Events: Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

End of year wellbeing shutdown (closed for the last week of the year). Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc. Summer Hours in August (3pm finish on Fridays). Helping Our World (HOW) Days – one paid day per quarter to carry out charity work. Pension Scheme. Private Medical Insurance. Health Cash Plan. Wellbeing Library (MYNDUP). Season Ticket Loan. Cycle to Work Schemes. Free on-site gym and shower facilities. Free eyesight tests. Free flu vaccination – offered on site once a year for all employees.

Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities. When recruiting new employees or providing opportunities for promotion, we will: Recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents; Ensure that no person is unlawfully discriminated against; Select the best person for the role based on their skills, qualifications and abilities. This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.