Business Operations Admin Manager in London

Hybrid, 3 days per week in the office

6-month FTC to perm

We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our teams. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

This is a key role within the People team, providing operational administration, coordination and process support across Clarion’s People function. Working closely with the Head of People Operations and wider People team, you will coordinate key People Operations activity across process administration systems, reporting, data requests and project support, helping to ensure that People information, processes and communications are accurate, timely, well governed and aligned with business needs.

People Operations Coordination

• Manage Workday queries, ensuring issues are logged, progressed, resolved or escalated appropriately.
• Support visa administration processes, coordinating information, documentation and follow-up with employees, managers, People Partners and external providers.

Systems and Content Ownership

• Coordinate and assist with the People newsletter, including content, design and publication in collaboration with the relevant People Partners and wider People team.
• Support the creation and coordination of training materials using relevant tools.
• Maintain content governance across People resources, ensuring outdated materials are removed or refreshed.

Data, Reporting and Process Administration

• Coordinate data requests and analysis for the People team, collating information, checking accuracy and presenting outputs clearly for stakeholders.
• Maintain trackers, reports and administrative controls to support effective People Operations governance.
• Ensure People Operations data and process documentation is accurate, organised and available to support decision-making and audit readiness.

IR35 and Project Support

• Support IR35 administration process, ensuring information is tracked, stakeholders are engaged and actions are completed in line with agreed timelines.
• Provide administrative coordination for People projects and operational initiatives as required.
• Identify opportunities to improve administrative processes, templates, trackers and ways of working across People Operations.
• Provide wider administrative support to the People team, including ad hoc administrative requests, support for projects, team activity and other duties as required, including cover during periods of absence.

Experience Required

• Previous experience in a People/HR Operations or business operations with experience owning or coordinating operational processes, deadlines and multiple workstreams.
• Confident in using Workday, Microsoft Office and reporting tools to manage queries, data, trackers and documentation.
• Experience maintaining People systems, portals, shared drives or internal content resources, ensuring information is accurate, current and well governed.
• Experience coordinating employee-facing content, ideally working with People Partners or internal teams to shape content, messaging and design.
• Good data coordination and analysis skills, with the ability to collate, check, interpret and present information clearly.
• Experience supporting operational People processes which may include project administration, visa administration and IR35 administration.
• High attention to detail, with the ability to self-check work and maintain accuracy across documents, systems, data and communications.
• Strong planning and prioritisation skills, with the ability to manage competing deadlines and adapt when priorities change.
• Curious and willing to learn, with an interest in developing expertise across People Operations.

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Benefits include:

• 25 days’ holiday plus bank holidays
• Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc.
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities

We deliver all our events with passion for people, the environment and businesses. We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support. Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.

When recruiting new employees or providing opportunities for promotion, we will recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents.