Business Applications Manager

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our teams. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

This is a great opportunity for someone to come into Clarion at a senior position that reports to the Director of Enterprise Applications. The Business Applications Manager is responsible for management and support of a portfolio of applications and technology solutions. The Business Applications Manager has overall responsibility for the architecture, transition to support, maintenance, deployment, and enhancement of software applications. The Business Applications Manager is responsible for planning and overseeing technical development being executed by both internal and vendor led teams – while working collaboratively with business units, internal teams; delivering technical solutions that meet goals and objectives. The Business Application Manager will be the primary point of contact for internal business and vendor partners.

Key Responsibilities:

• Provide leadership and manage the work activities of direct reports in the area of application development.
• Collaborate with business and key IT stakeholders to plan, prioritize, and schedule applications development and enhancement requests, provide direction and guidance to the applications development staff.
• Accountable for availability and performance of applications, including ownership of incidents and release management.
• Drive stakeholder satisfaction by delivering quality applications and support with controlled and planned change management.
• Track and communicate project status to management.
• Partner with leaders of other disciplines to ensure proposed solutions align with IT strategy, business strategy and security architectures.
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code.
• Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders.
• An interest in staying hands-on technical as well as wearing that team management hat.
• Responsible for directing and evaluating feasibility studies, project scoping and project planning for business application projects.

Knowledge, Skills & Behaviours:

• Expertise in business process analysis, requirements gathering, solution design and development, vendor management, enterprise application support, and a strong business understanding.
• Experience working in an ERP or CRM environment. Workday, Salesforce experience a plus.
• Experience in a management or supervisory role on an application delivery team.
• Excellent communication skills.
• Established project management skills.
• Experience of working in Agile as well as Waterfall delivery environments.
• A working knowledge of Cybersecurity processes and practices is essential.

About Clarion Events:

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Clarion is private equity backed and owned by Blackstone. Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits:

• 25 days’ holiday plus bank holidays.
• End of year wellbeing shutdown (closed for the last week of the year).
• Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc.
• Summer Hours in August (3pm finish on Fridays).
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work.
• Pension Scheme.
• Private Medical Insurance.
• Health Cash Plan.
• Wellbeing Library (MYNDUP).
• Mentoring Programme.
• Season Ticket Loan.
• Cycle to Work Schemes.
• Free on-site gym and shower facilities.
• Free eyesight tests.
• Free flu vaccination – offered on site once a year for all employees.

Our Values:

• PASSION: We deliver all our events with passion for people, the environment and businesses. We form connections with those who are just as passionate about what they do as we are. We always strive to exceed expectations and celebrate success.
• CARE: We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support.
• IMAGINATION: Everything is possible. We constantly challenge the status quo and create amazing experiences and opportunities.
• TRUST: We trust our skills, people and partners to deliver extraordinary events our customers have come to rely on.

Equal Opportunities: We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution. Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.