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- Tasks: Manage client relationships and ensure top-notch delivery across clinical trial programs.
- Company: Join Clario, a leader in transforming lives through innovative clinical trials.
- Benefits: Enjoy competitive pay, private medical insurance, generous leave, and flexible working options.
- Why this job: Make a real impact in healthcare by driving excellence in clinical trials.
- Qualifications: Bachelor’s degree and 4-8 years of project management experience in the pharmaceutical field.
- Other info: Be part of a mission-driven team that empowers you to make a positive difference.
The predicted salary is between 36000 - 60000 £ per year.
Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on-time, and on-budget services while promoting exceptional customer experience.
What We Offer
- Competitive compensation
- Private medical insurance and life assurance
- Pension scheme with employer contributions
- Generous annual leave and wellbeing programmes
- Flexible working arrangements
What You’ll Be Doing
- Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams
- Serve as a member of Oversight/Operations Committees for assigned clients
- Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction
- Monitor study timelines and financial components across assigned accounts
- Identify and escalate potential study risks and implement mitigation strategies
- Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery
- Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution
- Monitor and report program-level KPIs as needed
- Attend operational and governance meetings with customers (in-person and remote)
- Support cross-trained team members and contribute to strategic decision-making
- Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings
- Assist with training plans and onboarding new Project Management team members
What We Look For
- Bachelor’s degree and proven project management experience within the industry
- 4–8 years of experience in the pharmaceutical or related field, with emphasis on project management
- eCOA experience considered highly desirable
- Knowledge of the drug development process
- Strong organisational, interpersonal, and time management skills
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office tools
- Ability to travel up to 20% (valid passport required)
- Demonstrated ability to mentor staff and influence strategic decisions
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you’re advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology
Program Manager employer: Clario
Contact Detail:
Clario Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Clario and understanding their mission. Tailor your answers to show how your experience aligns with their goals, especially in project management and client relations.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in past projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Clario team.
We think you need these skills to ace Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Manager role. Highlight your project management experience and any relevant eCOA knowledge. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively.
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in past projects. We’re keen on candidates who can develop strategies to address customer issues and ensure smooth delivery.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clario
✨Know Your Stuff
Make sure you understand the ins and outs of project management, especially in the pharmaceutical field. Brush up on eCOA specifics and be ready to discuss how your experience aligns with Clario's mission to transform lives through better evidence.
✨Showcase Your Communication Skills
As a Program Manager, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships and resolved issues in the past. This will demonstrate your interpersonal skills and ability to foster collaboration.
✨Be Ready for Problem-Solving
Expect questions about how you've handled challenges in previous projects. Think of specific instances where you identified risks and implemented mitigation strategies. This will show that you're proactive and can think on your feet, which is crucial for this role.
✨Understand the Bigger Picture
Familiarise yourself with Clario's goals and values. Be prepared to discuss how you can contribute to their mission of delivering high-quality services while ensuring client satisfaction. Showing that you align with their purpose will set you apart from other candidates.
