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- Tasks: Manage client relationships and ensure top-notch delivery across clinical trial programs.
- Company: Join Clario, a leader in transforming lives through innovative clinical trials.
- Benefits: Competitive pay, private medical insurance, generous leave, and flexible working options.
- Why this job: Make a real impact in healthcare while developing your project management skills.
- Qualifications: Bachelor's degree and 4-8 years of project management experience in the pharmaceutical field.
- Other info: Dynamic role with opportunities for mentorship and strategic decision-making.
The predicted salary is between 28800 - 48000 £ per year.
Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on-time, and on-budget services while promoting exceptional customer experience.
What We Offer
- Competitive compensation
- Private medical insurance and life assurance
- Pension scheme with employer contributions
- Generous annual leave and wellbeing programmes
- Flexible working arrangements
What You'll Be Doing
- Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams
- Serve as a member of Oversight/Operations Committees for assigned clients
- Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction
- Monitor study timelines and financial components across assigned accounts
- Identify and escalate potential study risks and implement mitigation strategies
- Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery
- Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution
- Monitor and report program-level KPIs as needed
- Attend operational and governance meetings with customers (in-person and remote)
- Support cross-trained team members and contribute to strategic decision-making
- Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings
- Assist with training plans and onboarding new Project Management team members
What We Look For
- Bachelor's degree and proven project management experience within the industry
- 4–8 years of experience in the pharmaceutical or related field, with emphasis on project management
- eCOA experience considered highly desirable
- Knowledge of the drug development process
- Strong organisational, interpersonal, and time management skills
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office tools
- Ability to travel up to 20% (valid passport required)
- Demonstrated ability to mentor staff and influence strategic decisions
At Clario, our purpose is to transform lives by unlocking better evidence. It's a cause that unites and inspires us. It's why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology
Program Manager in London employer: Clario
Contact Detail:
Clario Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Clario. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Clario's projects and values. Show us you’re not just another candidate; demonstrate how you align with our mission to transform lives.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in past projects. We love hearing about real-life examples that showcase your expertise.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show us you're genuinely interested in the role.
We think you need these skills to ace Program Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Program Manager role. Highlight your project management experience, especially in the pharmaceutical field, and don’t forget to mention any eCOA experience you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming lives through better evidence. Share specific examples of how you've driven delivery excellence in past roles.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application is clear, concise, and free of errors. This is your first chance to impress us with your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clario!
How to prepare for a job interview at Clario
✨Know Your Stuff
Make sure you understand the ins and outs of project management, especially in the pharmaceutical field. Brush up on eCOA specifics and be ready to discuss how your experience aligns with Clario's mission to transform lives through better evidence.
✨Showcase Your Communication Skills
As a Program Manager, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships and resolved issues in the past. This will demonstrate your interpersonal skills and ability to foster collaboration.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Think of scenarios where you've identified risks and implemented mitigation strategies. Highlight your analytical skills and how they contributed to successful project outcomes.
✨Demonstrate Leadership Qualities
Clario values mentorship and strategic influence. Be prepared to discuss how you've mentored team members or influenced decisions in previous roles. This will show that you're not just a manager but a leader who can drive teams towards success.
