Operational Innovations Director/Senior Manager in Essex, Harlow

Director of Operations - Harlow, Hybrid - 37.5hrs Ready to bring passion into your career?Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.We are looking for a Director of Operations based in our Harlow Head Office.About the Job Lead Clarins UK operations to ensure a resilient, agile and customer‑centric supply chain that supports approximately 110 million in annual revenue across retail stores, ecommerce, wholesale, distributors and strategic B2B customers. Key responsibilities Develop and deliver the UK Operations Strategy in alignment with the Company’s commercial objectives and global supply chain priorities. Lead operational transformation through digitalisation, automation, process optimisation and continuous improvement.Provide overall accountability for the UK Distribution Centre (116,000 sq ft): ensure safe, compliant and efficient inbound, storage, fulfilment and outbound operations while maintaining inventory accuracy and capacity to support growth.Own the S&OP process and lead demand, forecasting and supply planning. Ensure accurate forecasting, inventory optimisation (inventory valued up to 18 million) and reliable order fulfilment across retail, wholesale, ecommerce and marketplace channels.Develop and manage transport strategy and third‑party logistics/carrier relationships to optimise cost, service and sustainability while meeting KPIs/SLAs and improving delivery performance.Manage operational budgets, deliver cost optimisation, ensure governance, compliance and robust risk/inventory controls.About you:You are a Clarins fit if you areCustomer oriented, result driven, passionate about our brand and challenges, with an entrepreneurial mindset and a strong commitment to responsible beauty.Essential qualifications and experienceProven experience as a senior supply chain / operations leader in a complex, omnichannel environment with responsibility for warehousing and distribution.Experience leading S&OP, demand and supply planning, inventory management and order fulfilment across multiple channels.Strong commercial mindset with experience managing operational budgets and delivering cost efficiencies.ability to work cross‑functionally with Sales, Marketing, Digital, Finance, IT, People & Culture and global teams.Experience interpreting complex data sets and translating insights into clear, purposeful recommendations and business cases.Advanced Microsoft Office skills (Excel, PowerPoint) and high computer literacy; experience with ERP/WMS and planning systems (e.g., Infor, JDE or SAP).Educated to degree level in Operations, Business Management or equivalent.About the benefits Salary: Competitive and commensurate with experienceBenefits: Health & Travel (Family Cover), 10% Pension Contribution, 50% Staff Discount, Life Assurance, Employee Assistance Program (EAP)A flexible work environment, with up to 2 days of remote working per weekOpportunity to lead a high‑impact function at a recognised B‑Corp certified, purpose‑driven companyIf you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.Inclusion and diversity are firmly grounded in our core values. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).