At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join Clarins Group, a global leader in skincare and make-up.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on creativity and customer engagement.
- Why this job: Be part of a passionate team making life more beautiful.
- Qualifications: Strong customer service skills and a passion for beauty.
The predicted salary is between 20000 - 25000 £ per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. Do you want to help write the next chapter of our story?
The role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times.
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage.
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty.
Beauty Coach (35hrs/pw) employer: Clarins
Contact Detail:
Clarins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Coach (35hrs/pw)
✨Tip Number 1
Get to know the brand inside out! Research Clarins Group's history, values, and product lines. This way, when you chat with potential employers, you can show off your passion and knowledge about their mission to make life more beautiful.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate engaging conversations about skincare. This will help you feel confident in delivering exceptional service and showcasing your ability to connect with customers.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in being part of the Clarins family. Plus, it gives you a better chance of standing out in the application process.
✨Tip Number 4
Create your own retail theatre! Think about how you would engage customers and tell the brand story. Prepare some creative ideas to share during interviews, as this will demonstrate your enthusiasm for the role and your understanding of customer loyalty.
We think you need these skills to ace Beauty Coach (35hrs/pw)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for beauty and skincare shine through. We want to see how excited you are about the role and the brand, so don’t hold back on sharing your enthusiasm!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service experience and any relevant product knowledge that aligns with what we’re looking for at Clarins Group.
Be Authentic: We love authenticity! Use your own voice in your application. Share personal stories or experiences that relate to the role, as this helps us get to know the real you and how you connect with our brand values.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Clarins
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Clarins' product range. Familiarise yourself with their key ingredients, benefits, and unique selling points. This will not only show your passion for the brand but also demonstrate your commitment to providing exceptional customer service.
✨Engage with the Brand Story
Clarins is all about storytelling, so be prepared to discuss how you can weave the brand's narrative into your customer interactions. Think of examples from your past experiences where you’ve successfully engaged customers through storytelling or created memorable retail experiences.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered outstanding customer service in previous roles. Highlight situations where you’ve gone above and beyond to meet customer needs, as this aligns perfectly with the role’s focus on maintaining high standards of service.
✨Demonstrate Your Passion for Beauty
Let your enthusiasm for beauty and skincare shine through during the interview. Share what inspires you about the industry and how you keep up with trends. This will help convey that you’re not just looking for a job, but are genuinely excited about contributing to the beauty community.