At a Glance
- Tasks: Provide 5-star customer service via email, phone, chat, and social media.
- Company: Join a leading beauty brand known for exceptional customer care.
- Benefits: Competitive pay, generous leave, employee discounts, and career development.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Be part of a team that values customer satisfaction and environmental impact.
- Qualifications: 2+ years in customer service with strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
31hrs per week - This role has shift patterns which includes alternate weekends. Please ensure you can fulfil these requirements before applying.
Based at the National Distribution site, the main function of this role is to offer exceptional 5 star Customer Service and expert advice to consumers, trade customers and internal stakeholders. The department services customers, the Clarins Salesforce and in store sales staff using multiple communication channels including email, telephone, live chat, social media platforms and letter. The department’s aim is to offer 5 star Clarins service whilst monitoring costs and our impact on the environment.
Benefits
- Competitive compensation package
- 25 days annual leave (pro rata for part time roles)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and Training allocation
- Potential to earn up to 10% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
What We’re Looking For
- Passionate about delivering world class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best in class communication skills, both verbally and written
Requirements
- 2yrs+ customer service experience
- Proficient in Microsoft office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
Customer Service Advisor in Harlow employer: Clarins UK Ltd
As a Customer Service Advisor at our National Distribution site, you will be part of a dynamic team dedicated to delivering exceptional 5-star service while enjoying a supportive work culture that prioritises employee wellbeing and development. With competitive benefits including generous annual leave, performance-based bonuses, and access to extensive training opportunities, we empower our employees to grow and thrive in their roles. Join us in making a positive impact on our customers and the environment, all while being part of a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Harlow
✨Tip Number 1
Get to know the company! Research Clarins and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in delivering that 5-star service.
✨Tip Number 2
Practice your communication skills! Since this role involves various channels like email, phone, and social media, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Clarins.
We think you need these skills to ace Customer Service Advisor in Harlow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone above and beyond to help customers in the past. This will really make your application stand out!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience, especially any roles where you’ve handled queries via email, phone, or social media. We want to see how your skills align with what we’re looking for!
Keep It Clear and Concise:We appreciate a well-structured application! Use clear language and keep your sentences concise. Avoid jargon unless it’s relevant to the role. This shows us that you can communicate effectively, which is key for a Customer Service Advisor.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Clarins UK Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you’ve handled challenging situations. Think of specific examples where you delivered exceptional service or resolved a tricky issue.
✨Familiarise Yourself with the Tools
Since the role mentions tools like Zendesk and Salesforce, it’s a good idea to have a basic understanding of these platforms. If you’ve used them before, be prepared to share your experience. If not, do a bit of research to show your willingness to learn.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on both verbal and written communication to ensure you come across as professional and approachable.
✨Show Your Passion for Customer Service
Let your enthusiasm shine through! Talk about why you love helping customers and how you strive to provide a 5-star experience. Companies like Clarins value candidates who are genuinely passionate about their mission and values.
