At a Glance
- Tasks: Lead exciting digital projects and enhance customer experiences across various platforms.
- Company: Join Clarins, a leader in beauty with a commitment to inclusivity and innovation.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for personal growth.
- Other info: Collaborative culture focused on continuous improvement and social responsibility.
- Why this job: Make a real impact in e-commerce while driving digital innovation in a premium brand.
- Qualifications: 4-6+ years in digital project management; strong organisational and communication skills.
The predicted salary is between 40000 - 50000 € per year.
Reporting to the Head of E‑Commerce, you will drive delivery of digital innovation and ensure the smooth operation of Clarins' UK digital ecosystem, balancing operational excellence with strategic initiatives to elevate the brand's premium omnichannel experience.
What you'll do
- Lead delivery of strategic e‑commerce projects end‑to‑end (planning, testing, launch, optimisation) and implement checkout, payment and delivery enhancements to drive conversion, satisfaction and revenue.
- Activate premium omnichannel experiences across Department Stores, Premium Outlets and stores by implementing CRM, loyalty and in‑store digital solutions (event booking, consultation tools), building business cases and ensuring commercial adoption.
- Oversee maintenance and evolution of retail platforms (e.g., Booxi, Cegid, C‑Link), coordinate development sprints, and deliver communications and training to improve operational efficiency, Skin Spa/BeautyBAR services and platform adoption.
- Own production and improvement of key digital and operational reporting (platform usage, customer engagement, NPS, gift cards, Skin Spa), surface actionable insights and support budget tracking for digital tools and suppliers.
- Champion Net Promoter Score: monitor feedback across online and offline journeys, identify friction points, share trends with stakeholders and drive initiatives to strengthen customer loyalty.
- Line‑manage and develop the Digital Projects Assistant, fostering a collaborative, high‑performance culture focused on continuous improvement.
You have
- 4‑6+ years experience in digital, e‑commerce, CRM or project management roles.
- Professional project management certification (such as PRINCE2, PMP or Agile) is advantageous.
- Proven experience in digital project management within e‑commerce, retail or customer experience environments.
- Strong organisational and problem‑solving skills with the ability to manage multiple projects simultaneously.
- Excellent stakeholder management and communication skills across all levels of the business.
- A collaborative leadership style with experience mentoring or managing others.
- Curiosity for digital innovation and a passion for improving the customer experience.
You are
- Experienced with project management and workflow tools such as Asana, Jira, MS Planner or similar.
- Proficient in Microsoft Office Suite, with strong analytical capability in Excel.
- Proactive with an analytical mindset with the ability to translate data into actionable insights.
- Able to identify opportunities for process improvement and operational efficiency.
- Focused on high quality results with attention to detail.
We have
- Development and training opportunities.
- Attractive compensation and benefits.
- A flexible work environment, with up to 2 days of remote working per week.
- A caring and inclusive corporate culture.
- Commitment to Social & Environmental Responsibility.
- Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
- Unique products and innovative services.
We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal‑opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Digital Project Manager (Maternity Cover) in London employer: CLARINS (U.K.) LIMITED
At Clarins, we pride ourselves on being an exceptional employer, offering a flexible work environment that supports up to two days of remote working each week. Our commitment to employee development is evident through our extensive training opportunities and a caring, inclusive corporate culture that values diversity and social responsibility. Join us in driving digital innovation within the beauty industry while enjoying attractive compensation and the chance to grow your career in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Project Manager (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital and e-commerce space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those related to digital innovation and e-commerce. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s digital ecosystem. Understand their current challenges and think about how you can contribute to enhancing their omnichannel experience. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Digital Project Manager (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Digital Project Manager role. Highlight your project management experience, especially in e-commerce and digital environments, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital innovation and how your background aligns with our mission at Clarins. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success—this helps us see the value you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at CLARINS (U.K.) LIMITED
✨Know Your Digital Stuff
Make sure you brush up on the latest trends in digital project management and e-commerce. Familiarise yourself with tools like Asana, Jira, and Excel, as well as any specific platforms mentioned in the job description. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves line-managing a Digital Projects Assistant, be prepared to share examples of how you've successfully led teams in the past. Highlight your collaborative leadership style and any mentoring experiences you've had. This will demonstrate that you can foster a high-performance culture.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges, such as improving customer loyalty or managing multiple projects. Think of real-life examples where you've driven successful outcomes in similar situations. This will help you illustrate your problem-solving skills and strategic thinking.
✨Understand the Brand and Its Values
Research Clarins and their commitment to social and environmental responsibility. Be ready to discuss how your values align with theirs and how you can contribute to their mission of making life more beautiful. This shows genuine interest and helps you stand out as a candidate who fits their culture.
