Head of Warehousing and Distribution in Harlow

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

The role oversees all warehouse operations, order fulfilment, kitting projects, and distribution activities and ensures that inventory is accurately maintained. The head of Warehouse is responsible for driving operational efficiency, maintaining high levels of quality control, and creating a safe, organised, and customer-focused logistics environment.

What you’ll do:

• Lead end-to-end warehouse and distribution operations, including inbound, outbound, inventory control, fulfilment, and shipping across B2B, B2C, and wholesale channels.
• Own operational performance through KPI setting, monitoring, reporting, and continuous improvement against service, cost, and quality targets.
• Ensure accurate inventory management through robust controls, cycle counting, and reconciliation processes.
• Oversee facility management and compliance, including relationships with landlords, regulators, auditors, insurers, and local authorities.
• Manage transport and carrier partnerships, optimising cost, service levels, and delivery performance.
• Take full accountability for distribution budgets, P&L, headcount planning, temporary labour, and procurement of warehouse-related goods and services.
• Develop and deliver warehouse, transport, health & safety, and facilities strategies aligned to business and go-to-market objectives.
• Lead, coach, and develop high-performing teams, promoting engagement, diversity & inclusion, and a strong talent pipeline.
• Champion health, safety, security, and loss prevention, ensuring best-in-class standards, training, and incident management.
• Drive process improvement, compliance, and technology enhancements (including WMS), improving efficiency, scalability, and customer experience.

You have:

• Degree-level education (or equivalent) and a NEBOSH qualification, with strong knowledge of Health & Safety and compliance.
• Extensive senior-level experience (15+ years) leading warehousing and distribution operations within a complex, omni-channel environment.
• Proven success managing large warehouse teams and driving performance in 24/7 operational settings.
• Strong expertise in inventory management, warehouse optimisation, and e-commerce fulfilment.
• Advanced systems knowledge, with hands-on experience of ERP and WMS platforms (Infor, JDE, SAP).
• A strategic yet hands-on leadership style, with the ability to influence cross-functionally and lead change.
• Excellent planning, problem-solving, and communication skills.
• Strong knowledge of the 3PL carrier market and the ability to build effective supplier partnerships.
• A forward-thinking mindset, with a passion for continuous improvement, CSR, and sustainable operations.

We have:

• Over 70 years of expertise in beauty and spa, backed by the prestigious Clarins and myBlend brands.
• Unique, high-performance products and innovative service concepts.
• A strong commitment to Social and Environmental Responsibility at the heart of our purpose.
• A caring, inclusive, and people-focused corporate culture.
• Ongoing development and training opportunities to support your career growth.
• Attractive compensation packages and competitive benefits.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group: A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws. Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of 'Caring for people, caring for the planet' we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World's Best Employers 2024, Forbes' World's Best Employers 2024 for Women.

Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).