At a Glance
- Tasks: Lead exciting digital projects and enhance customer experiences across various platforms.
- Company: Join Clarins, a leader in beauty with a commitment to inclusivity and innovation.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for personal growth.
- Other info: Be part of a caring culture that values diversity and social responsibility.
- Why this job: Make a real impact in e-commerce while driving digital innovation in a premium brand.
- Qualifications: 4-6+ years in digital project management; strong organisational and communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Head of E‑Commerce, you will drive delivery of digital innovation and ensure the smooth operation of Clarins' UK digital ecosystem, balancing operational excellence with strategic initiatives to elevate the brand's premium omnichannel experience.
What you'll do:
- Lead delivery of strategic e‑commerce projects end‑to‑end (planning, testing, launch, optimisation) and implement checkout, payment and delivery enhancements to drive conversion, satisfaction and revenue.
- Activate premium omnichannel experiences across Department Stores, Premium Outlets and stores by implementing CRM, loyalty and in‑store digital solutions (event booking, consultation tools), building business cases and ensuring commercial adoption.
- Oversee maintenance and evolution of retail platforms (e.g., Booxi, Cegid, C‑Link), coordinate development sprints, and deliver communications and training to improve operational efficiency, Skin Spa/BeautyBAR services and platform adoption.
- Own production and improvement of key digital and operational reporting (platform usage, customer engagement, NPS, gift cards, Skin Spa), surface actionable insights and support budget tracking for digital tools and suppliers.
- Champion Net Promoter Score: monitor feedback across online and offline journeys, identify friction points, share trends with stakeholders and drive initiatives to strengthen customer loyalty.
- Line‑manage and develop the Digital Projects Assistant, fostering a collaborative, high‑performance culture focused on continuous improvement.
You have:
- 4‑6+ years experience in digital, e‑commerce, CRM or project management roles.
- Professional project management certification (such as PRINCE2, PMP or Agile) is advantageous.
- Proven experience in digital project management within e‑commerce, retail or customer experience environments.
- Strong organisational and problem‑solving skills with the ability to manage multiple projects simultaneously.
- Excellent stakeholder management and communication skills across all levels of the business.
- A collaborative leadership style with experience mentoring or managing others.
- Curiosity for digital innovation and a passion for improving the customer experience.
You are:
- Experienced with project management and workflow tools such as Asana, Jira, MS Planner or similar.
- Proficient in Microsoft Office Suite, with strong analytical capability in Excel.
- Proactive with an analytical mindset with the ability to translate data into actionable insights.
- Able to identify opportunities for process improvement and operational efficiency.
- Focused on high quality results with attention to detail.
We have:
- Development and training opportunities.
- Attractive compensation and benefits.
- A flexible work environment, with up to 2 days of remote working per week.
- A caring and inclusive corporate culture.
- Commitment to Social & Environmental Responsibility.
- Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
- Unique products and innovative services.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal‑opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI). To learn more about our group and our commitments to people, visit www.groupeclarins.com.
Digital Project Manager (Maternity Cover) employer: CLARINS (U.K.) LIMITED
At Clarins, we pride ourselves on being an exceptional employer, offering a flexible work environment that includes up to two days of remote working per week. Our commitment to employee development and training, coupled with a caring and inclusive corporate culture, ensures that every team member can thrive and contribute to our mission of making life more beautiful. With over 70 years of expertise in beauty and spa, we provide unique products and innovative services, making this an exciting opportunity for those passionate about digital innovation and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Project Manager (Maternity Cover)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like CLARINS (U.K.) LIMITED are looking for when hiring for a Digital Project Manager (Maternity Cover).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to CLARINS (U.K.) LIMITED for the Digital Project Manager (Maternity Cover), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at CLARINS (U.K.) LIMITED as a Digital Project Manager (Maternity Cover), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out CLARINS (U.K.) LIMITED’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Project Manager (Maternity Cover).
We think you need these skills to ace Digital Project Manager (Maternity Cover)
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at CLARINS (U.K.) LIMITED, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with CLARINS (U.K.) LIMITED's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at CLARINS (U.K.) LIMITED. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at CLARINS (U.K.) LIMITED
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that CLARINS (U.K.) LIMITED uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at CLARINS (U.K.) LIMITED. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
