At a Glance
- Tasks: Support the Business Manager and lead a passionate team in delivering exceptional customer service.
- Company: Join Clarins, a global leader in skincare with a commitment to innovation and sustainability.
- Benefits: Enjoy competitive pay, generous leave, employee discounts, and career development opportunities.
- Other info: Join a certified B-Corp company recognised as one of the World's Best Employers.
- Why this job: Be part of a dynamic team that makes beauty accessible while caring for the planet.
- Qualifications: 2 years in management, ideally in beauty or retail, with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Ready to bring passion into your career?
The role
Supporting the Business Manager you'll take ownership of the Clarins business in order to grow and develop the account and team. You will lead by example providing excellent customer service at all times.
What you’ll do
- Support the Business Manager in achieving all business objectives and targets relevant to counter retail.
- Assist in planning the team resource to deliver ultimate levels of customer service to meet the needs of the business.
- Focus on maximising opportunities through brand eventing, new launches and promotions.
- Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business.
- Establish a professional working relationship with each team member in order to assist them in their individual development.
You are
- Passionate about skincare and beauty.
- A confident and articulate communicator.
- Customer-focused and results-oriented.
- Genuinely looking forward to new challenges.
You have
- 2 years background in a management role – ideally in a beauty or retail.
- Significant experience in a Beauty retail or Spa environment.
- Exceptional customer service skills.
- Proven ability of coaching and motivating a team.
- Excellent communication and analytical skills.
We have
- Competitive compensation package.
- 28 days annual leave (inclusive of bank holidays).
- Clarins For You - Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance based bonus.
- Career Development opportunities.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by‑laws. Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of 'Caring for people, caring for the planet' we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World's Best Employers 2024, Forbes' World's Best Employers 2024 for Women.
Assistant Manager(37.5hrs/pw) Mat Cover employer: CLARINS (U.K.) LIMITED
At Clarins, we are dedicated to fostering a vibrant and inclusive work culture that empowers our employees to thrive. As an Assistant Manager, you will benefit from competitive compensation, generous annual leave, and extensive career development opportunities, all while being part of a B-Corp certified company that prioritises both people and the planet. Join us in a role where your passion for beauty and skincare can flourish, supported by a team that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager(37.5hrs/pw) Mat Cover
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CLARINS (U.K.) LIMITED, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CLARINS (U.K.) LIMITED!
We think you need these skills to ace Assistant Manager(37.5hrs/pw) Mat Cover
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CLARINS (U.K.) LIMITED, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CLARINS (U.K.) LIMITED and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CLARINS (U.K.) LIMITED that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CLARINS (U.K.) LIMITED
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
