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- Tasks: Deliver 5-star customer service via email, phone, chat, and social media.
- Company: Join a leading beauty brand committed to inclusivity and excellence.
- Benefits: Competitive pay, generous leave, employee discounts, and career development.
- Other info: Dynamic workplace with a focus on personal growth and well-being.
- Why this job: Be part of a team that values exceptional service and environmental impact.
- Qualifications: 2+ years in customer service, strong communication skills, and multitasking ability.
The predicted salary is between 25000 - 30000 £ per year.
Based at the National Distribution site, the main function of this role is to offer exceptional 5 star Customer service and expert advice to consumers, trade customers and internal stakeholders. The Customer Service Advisor will work within set guidelines adhering to KPIs. The department services customers, the Clarins Salesforce and in store sales staff using multiple communication channels including email, telephone, live chat, social media platforms and letter. The department's aim is to offer 5 star Clarins service whilst monitoring costs and our impact on the environment.
Core Attributes
- Passionate about delivering world class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media.
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best in class communication skills, both verbally and written
Required Experience
- 2 yrs+ customer service experience
- Proficient in Microsoft Office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
Benefits
- Competitive compensation package
- 25 days annual leave (pro rata for part time roles)
- Clarins For You – Our Reward and Benefits Platform
- Generous employee discount and Training allocation
- Potential to earn up to 10% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
Equal opportunity employer. We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.
Customer Services Advisor employer: Clarins Limited
Contact Detail:
Clarins Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company inside out! Research Clarins, their values, and what makes their customer service stand out. This way, when you chat with them, you can show off your knowledge and passion for delivering that 5-star service.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or through live chat, being able to express yourself clearly and confidently is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you’ve turned a customer’s frown upside down. Having these stories at the ready will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to that amazing customer service we pride ourselves on.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past – this will show us that you truly care about providing a 5-star experience.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the job description. Mention your familiarity with communication channels like email, phone, and social media, as well as any experience with tools like Zendesk or Salesforce. We love seeing candidates who take the time to connect their background to our needs!
Be Clear and Concise: We appreciate great communication skills, so keep your application clear and to the point. Use simple language and avoid jargon. Make it easy for us to see your qualifications and why you’d be a great fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Clarins Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you’ve handled challenging situations. Think about specific examples where you went above and beyond to deliver a 5-star experience.
✨Familiarise Yourself with the Tools
Since the role mentions tools like Zendesk or Salesforce, it’s a good idea to have a basic understanding of these platforms. Even if you haven’t used them before, showing that you’re willing to learn can impress the interviewers.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Show Your Passion for Customer Service
Let your enthusiasm for delivering world-class customer service shine through. Share why you love helping customers and how you stay motivated, especially when dealing with difficult queries. This will help convey that you’re a great fit for their team.