At a Glance
- Tasks: Engage customers and deliver exceptional service while sharing the brand's skincare story.
- Company: Join the renowned Clarins Group, a leader in skincare and beauty.
- Benefits: Enjoy competitive pay, 28 days off, employee discounts, and performance bonuses.
- Other info: Exciting opportunity to grow within a vibrant and supportive environment.
- Why this job: Be part of a passionate team and help customers discover their best skincare routine.
- Qualifications: Strong communication skills and retail experience; passion for skincare is a must.
The predicted salary is between 22000 - 28000 £ per year.
Clarins Group is seeking a Customer Service Advisor in Newcastle Upon Tyne to deliver exceptional service and engage customers in the brand journey. You will be responsible for high standards of service and product knowledge while promoting the brand’s values.
The ideal candidate is passionate about skincare, with strong communication skills and retail experience.
Benefits include:
- Competitive compensation
- 28 days annual leave
- An employee discount
- A performance-based bonus
Skincare Consultant & Brand Storyteller employer: Clarins Group
At Clarins Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Newcastle Upon Tyne that fosters creativity and passion for skincare. Our team enjoys competitive compensation, generous annual leave, and unique employee benefits such as discounts and performance bonuses, all while having the opportunity to grow within a globally respected brand that values its employees' contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Skincare Consultant & Brand Storyteller
✨Tip Number 1
Get to know the brand inside out! Research Clarins Group and their products so you can speak confidently about their values and offerings during your interview. This shows your passion for skincare and helps you connect with the brand's story.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your ability to engage customers effectively.
✨Tip Number 3
Showcase your retail experience! Think of specific examples where you've provided exceptional service or resolved customer issues. We want to hear how you’ve gone above and beyond in previous roles, as this will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join the Clarins family!
We think you need these skills to ace Skincare Consultant & Brand Storyteller
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge you have about products and routines that resonate with you. We want to see that you're genuinely excited about the role.
Highlight Your Communication Skills:As a Skincare Consultant & Brand Storyteller, strong communication is key. Make sure to showcase your ability to engage with customers in your application. Use examples from past experiences where you've successfully connected with clients or colleagues.
Know the Brand Inside Out:Do your homework on Clarins Group and their values. Mention specific products or campaigns that you admire in your application. This shows us that you're not just applying for any job, but that you're truly interested in being part of our brand journey.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Clarins Group
✨Know Your Skincare
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Clarins' product range, key ingredients, and brand values. This will not only show your passion for skincare but also demonstrate that you're genuinely interested in the role.
✨Engage with the Brand Story
Clarins is all about storytelling. Think about how you can weave the brand's narrative into your responses. Prepare examples of how you've engaged customers in previous roles and how you can bring that storytelling aspect to life as a Skincare Consultant.
✨Show Off Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions, focusing on how you can effectively communicate product benefits and engage customers.
✨Demonstrate Your Retail Experience
Be ready to discuss your retail experience in detail. Highlight specific situations where you provided exceptional customer service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
