At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve business goals.
- Company: Join Clarins, a renowned brand in skincare and beauty.
- Benefits: Enjoy competitive pay, 33 days off, generous discounts, and wellness services.
- Other info: Diverse workplace committed to equity and inclusion.
- Why this job: Make a real impact in the beauty industry while developing your leadership skills.
- Qualifications: 3 years in management, with a strong background in beauty retail or spa.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newcastle Upon Tyne, GB, NE99 1AB
Company: CLARINS
Ready to bring passion into your career?
The role:
Leading the team you will be responsible for ensuring all business objectives and retail targets are achieved. You will lead by example, providing excellent customer service at all times and developing the account and individuals in the process.
What you’ll do:
- Plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
- Focus on maximising opportunities through brand eventing, new launches and promotions.
- Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business.
- Building the motivation and confidence of the team by coaching, mentoring, building specific development plans and highlighting career aspirations to drive internal mobility and improve employee retention to the brand.
- Participate in interactive training and provide feedback on hands-on experience and innovative ideas to develop service tools and customer activity.
You are:
- Commercially aware with a passion for skincare and beauty.
- A confident and articulate communicator.
- Self‑motivated, enjoy exploring opportunities and taking initiative.
- Customer‑focused and results‑oriented.
- Genuinely looking forward to new challenges.
You have:
- 3 years experience in a management or supervisory role.
- Significant experience in a Beauty retail or Spa environment.
- Proven ability of coaching and motivating a team.
- Excellent communication and analytical skills.
We have:
- Competitive compensation package.
- 33 days annual leave (inclusive of bank holidays).
- Clarins For You - Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance based bonus.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
Additional Information: We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Skin Spa Manager (36.5hrs/wk) employer: Clarins Group
At CLARINS, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Newcastle Upon Tyne. Our Skin Spa Manager role not only provides competitive compensation and generous annual leave but also fosters employee growth through tailored development plans and a strong emphasis on internal mobility. With a commitment to inclusivity and wellbeing, we ensure our team members thrive both personally and professionally while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Skin Spa Manager (36.5hrs/wk)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Clarins Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Clarins Group!
We think you need these skills to ace Skin Spa Manager (36.5hrs/wk)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Clarins Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Clarins Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Clarins Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Clarins Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
