At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join the renowned beauty brand, CLARINS, in a vibrant London location.
- Benefits: Enjoy competitive pay, 28 days leave, generous discounts, and wellbeing services.
- Other info: Flexible shifts available; we celebrate diversity and inclusion.
- Why this job: Be part of a dynamic team that values your passion for beauty and skincare.
- Qualifications: Experience in beauty or retail with strong customer service skills.
The predicted salary is between 25000 - 30000 € per year.
Location: London, GB, SE10 0DX
Company: CLARINS
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times.
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage.
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand.
- Have the confidence to overcome selling challenges.
You are:
- Passionate about skincare and beauty.
- A confident and articulate communicator.
- Pro‑active and enjoy exploring new sales opportunities.
- Customer‑focused and results‑oriented.
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills.
- Excellent communication skills and can build relationships quickly.
- Ability to be flexible and work shifts including weekends and evenings.
We have:
- Competitive compensation package.
- 28 days annual leave (inclusive of bank holidays).
- Clarins For You - Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance based bonus.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Coach – Keyholder (40hrs/wk – Maternity Cover) in London employer: Clarins Group
At CLARINS, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that fosters personal and professional growth. Our commitment to employee wellbeing is reflected in our competitive compensation package, generous annual leave, and extensive training opportunities, all while encouraging a passion for skincare and beauty. Join us to be part of a diverse team that values inclusivity and empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach – Keyholder (40hrs/wk – Maternity Cover) in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Clarins' products, ingredient stories, and customer service ethos. This will help you engage customers in meaningful conversations and show your passion for skincare.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to build confidence in discussing products and overcoming selling challenges. The more comfortable you are, the better you'll connect with customers.
✨Tip Number 3
Show off your creativity! Think about how you can create retail theatre that tells a story and draws customers in. Whether it’s through displays or engaging demos, make sure your approach is memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Beauty Coach – Keyholder (40hrs/wk – Maternity Cover) in London
Some tips for your application 🫡
Show Your Passion:Let your love for skincare and beauty shine through in your application. We want to see how passionate you are about the industry and how that translates into exceptional customer service.
Be Personable:Since you'll be engaging with customers, make sure your written application reflects your communication skills. Use a friendly tone and show us how you can build relationships quickly.
Highlight Relevant Experience:Make sure to mention any hands-on beauty or retail experience you've had. We’re looking for those exceptional customer service skills, so don’t hold back on showcasing your achievements!
Tailor Your Application:Take the time to tailor your application to our brand and the role. Show us that you understand our unique story and how you can contribute to creating that retail theatre we love.
How to prepare for a job interview at Clarins Group
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Clarins' products, their unique ingredients, and how they benefit customers. This will show your passion for beauty and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your ability to maintain high standards of service, which is crucial for the role.
✨Practice Your Communication Style
As a Beauty Coach, you'll need to be a confident and articulate communicator. Practice explaining product benefits and usage in a way that feels natural to you. You might even want to role-play with a friend to get comfortable with engaging customers and telling the brand story.
✨Emphasise Your Flexibility
Since the role requires working shifts, including weekends and evenings, be ready to discuss your availability and flexibility. Highlight any previous experience where you adapted to changing schedules or took on extra responsibilities, showing that you're proactive and ready to tackle new challenges.
