At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join Clarins, a leading global skincare and make-up brand committed to innovation and diversity.
- Benefits: Enjoy competitive pay, 33 days leave, generous discounts, and wellbeing services.
- Other info: Flexible shifts available, including weekends, in a supportive and inclusive environment.
- Why this job: Be part of a passionate team and help customers discover their beauty journey.
- Qualifications: Experience in beauty or retail with strong communication and customer service skills.
The predicted salary is between 12 - 15 £ per hour.
Location: Lisburn, GB, BT27 5UJ
Company: CLARINS
Ready to bring passion into your career? Clarins Group is a global leading skincare and make-up company committed to innovation, sustainability and diversity. Operating in more than 150 countries and the number one skincare company in Europe, we are expanding rapidly across Asia and the Americas.
The role:
Deliver exceptional customer service as a Beauty Coach (12.5hrs/wk) based at Boots Lisburn Sprucefield. You will develop skincare conversations with customers, engaging them in our brand journey and increasing product sales.
What you’ll do:
- Maintain a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation, ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, narrating the brand journey as a story while engaging with customers
- Focus on customer loyalty, encouraging repeat visits to the brand
- Overcome selling challenges with confidence
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- A proactive and enthusiastic explorer of new sales opportunities
- Customer‑focused and results‑oriented
You have:
- Experience in a hands‑on beauty or retail role with exceptional customer service skills
- Excellent communication skills and the ability to build relationships quickly
- Flexibility to work shifts, including weekends and evenings
We offer:
- Competitive compensation package
- 33 days annual leave (inclusive of bank holidays)
- Clarins For You – Our reward and benefits platform
- Generous employee discount and training allocation
- Potential to earn up to a 3% performance‑based bonus
- Access to wellbeing services through our Employee Assistance Programme
We welcome applications from all backgrounds and are a member of the ILO and the Employers Network for Equity and Inclusion (ENEI). Clarins Group is an equal opportunity employer in accordance with EEO laws.
Beauty Coach (12.5hrs/wk) in Lisburn employer: Clarins Group
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and inclusion. Our employees enjoy competitive benefits, including 33 days of annual leave, generous discounts, and access to wellbeing services, all while working in a supportive environment that encourages personal and professional growth. Join us in Cheshunt to be part of a passionate team dedicated to making life more beautiful for our customers and each other.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach (12.5hrs/wk) in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarins Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarins Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Beauty Coach (12.5hrs/wk) in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarins Group:Your cover letter is your chance to shine! Tell us why you want to work at Clarins Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarins Group!
How to prepare for a job interview at Clarins Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
