At a Glance
- Tasks: Deliver 5-star customer service across email, phone, chat, and social media.
- Company: Join Clarins, a leader in beauty with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay, generous leave, employee discounts, and wellbeing services.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 30000 € per year.
Location: Harlow, ESSEX, GB, CM20 2GJ
Shift Patterns: This role includes some weekends. Confirm you can fulfil these requirements before applying.
Based at the National Distribution site, the main function is to provide exceptional 5‑star customer service and expert advice to consumers, trade customers, and internal stakeholders across multiple channels including email, telephone, live chat, social media, and letter. You will work within set guidelines and adhere to KPI targets, aiming to deliver 5‑star Clarins service while monitoring costs and environmental impact.
Benefits
- Competitive compensation package
- 25 days annual leave (pro rata for part‑time roles)
- Clarins For You – our reward and benefits platform
- Generous employee discount and training allocation
- Potential to earn up to 10% performance‑based bonus
- Access to a range of wellbeing services through our Employee Assistance Programme
Key Skills & Qualities
- Passionate about delivering world‑class customer service
- Adept at resolving all queries promptly from email, phone, chats, and social media
- Excellent listening skills to understand customer needs
- Best‑in‑class communication skills, both verbal and written
Qualifications & Experience
- Proficient in Microsoft Office
- Excellent verbal and written skills, with confidence communicating at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
We welcome applications from all backgrounds and are committed to inclusion and diversity. Clarins is a proud member of the International Labour Organization (ILO) and the Employers Network for Equity and Inclusion (ENEI).
Customer Services Advisor (31hrs/pw) in Harlow employer: Clarins Group
At Clarins, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Harlow location provides a supportive environment where you can thrive, with competitive benefits including generous annual leave, performance-based bonuses, and access to wellbeing services. Join us to not only deliver outstanding customer service but also to grow your career in a company that invests in your development and rewards your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (31hrs/pw) in Harlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clarins and their customer service ethos. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences where you delivered exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Advisor (31hrs/pw) in Harlow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how much you care about delivering that 5-star experience. Share any relevant experiences that highlight your dedication.
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the listing, like 'excellent communication skills' and 'multitasking', to show us you're a perfect fit for the role.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality comes through in your writing!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clarins Group
✨Know Your Customer Service Basics
Before the interview, brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you’ve handled challenging situations. Think of specific examples where you delivered 5-star service or resolved a tricky query.
✨Familiarise Yourself with the Tools
Since experience with tools like Zendesk or Salesforce is a plus, make sure you understand how they work. If you haven’t used them before, do a bit of research or watch some tutorials. Being able to speak confidently about these platforms can really set you apart.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on both verbal and written communication. This will help you feel more confident during the actual interview.
✨Show Your Passion for Customer Service
During the interview, let your enthusiasm for delivering world-class customer service shine through. Share why you love helping customers and how you stay motivated to meet KPIs. Employers appreciate candidates who are genuinely passionate about their work!
