At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join a leading beauty brand with a focus on customer experience.
- Benefits: Competitive pay, generous leave, employee discounts, and wellbeing services.
- Other info: Flexible shifts available, including weekends and evenings.
- Why this job: Be part of a dynamic team that values creativity and customer loyalty.
- Qualifications: Passionate about beauty with strong communication and customer service skills.
The predicted salary is between 20000 - 25000 € per year.
Location: McArthurGlen Cheshire Oaks, Ellesmere Port, GB, CH65 9JJ
About the Role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times.
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage.
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand.
- Have the confidence to overcome selling challenges.
You are:
- Passionate about skincare and beauty.
- A confident and articulate communicator.
- Pro-active and enjoy exploring new sales opportunities.
- Customer-focused and results-oriented.
You have:
- Experience in a hands-on beauty or retail role with exceptional customer service skills.
- Excellent communication skills and can build relationships quickly.
- Ability to be flexible and work shifts including weekends and evenings.
Benefits:
- Competitive compensation package.
- 28 days annual leave (inclusive of bank holidays).
- Clarins For You – Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance-based bonus.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
Diversity & Inclusion: We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Additional Information: If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
Beauty Coach (22.5hrs/wk) in Ellesmere Port employer: Clarins Group
As a Beauty Coach at McArthurGlen Cheshire Oaks, you will thrive in a vibrant and inclusive work culture that prioritises exceptional customer service and personal growth. With competitive benefits including generous employee discounts, a robust training allocation, and a focus on wellbeing, this role offers a unique opportunity to engage with customers while developing your skills in the beauty industry. Join us to be part of a team that values diversity and encourages you to explore new challenges in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach (22.5hrs/wk) in Ellesmere Port
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, ingredient stories, and customer service ethos. This will help you engage customers in meaningful conversations and show your passion for skincare.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to build confidence in discussing products and overcoming selling challenges. The more comfortable you are, the better you'll connect with customers.
✨Tip Number 3
Create a personal brand story! Think about how your experiences and passion for beauty align with the company's values. This will help you stand out during interviews and show that you're a perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team and makes it easier for us to find you when we’re looking for the right candidates.
We think you need these skills to ace Beauty Coach (22.5hrs/wk) in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:Let your love for skincare and beauty shine through in your application. We want to see how passionate you are about the industry and how that translates into exceptional customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in beauty or retail. We’re looking for specific examples of how you've engaged customers and driven sales.
Be Authentic:When writing your application, be yourself! We value genuine communication, so let your personality come through. This is your chance to connect with us beyond just your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Clarins Group
✨Know Your Skincare Stuff
Brush up on your skincare knowledge before the interview. Be ready to discuss different products, their benefits, and how they fit into the brand's story. This will show your passion for beauty and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to customer satisfaction.
✨Engage with the Brand Story
Familiarise yourself with the brand's unique selling points and ingredient stories. During the interview, weave these elements into your answers to show that you understand and can promote the brand effectively.
✨Be Ready for Role-Playing
Expect some role-playing scenarios where you might need to sell a product or handle a customer query. Practice these skills beforehand so you can confidently showcase your ability to engage customers and overcome selling challenges.
