At a Glance
- Tasks: Lead exciting digital projects to enhance customer experiences and drive e-commerce success.
- Company: Join Clarins Group, a global leader in skincare with a commitment to innovation and sustainability.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for personal and professional growth.
- Other info: Dynamic work culture with a focus on diversity and inclusion.
- Why this job: Be part of a passionate team making a real impact in the beauty industry.
- Qualifications: 4-6 years in digital project management; strong communication and leadership skills required.
The predicted salary is between 45000 - 55000 € per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
The role: The Digital Projects Manager will drive delivery of digital innovation and ensure the smooth operation of Clarins’ UK digital ecosystem, balancing operational excellence with strategic initiatives to elevate the brand’s premium omnichannel experience. Reporting to the Head of E‑Commerce and working with cross‑functional and global partners, you will lead projects to strengthen Direct‑to‑Consumer capability, enhance customer intimacy, support revenue growth across online and offline channels, oversee critical digital platforms, and coach the Digital Projects Assistant.
What you’ll do:
- Lead delivery of strategic e‑commerce projects end‑to‑end (planning, testing, launch, optimisation) and implement checkout, payment and delivery enhancements to drive conversion, satisfaction and revenue.
- Activate premium omnichannel experiences across Department Stores, Premium Outlets and stores by implementing CRM, loyalty and in‑store digital solutions (event booking, consultation tools), building business cases and ensuring commercial adoption.
- Oversee maintenance and evolution of retail platforms (e.g., Booxi, Cegid, C‑Link), coordinate development sprints, and deliver communications and training to improve operational efficiency, Skin Spa/BeautyBAR services and platform adoption.
- Own production and improvement of key digital and operational reporting (platform usage, customer engagement, NPS, gift cards, Skin Spa), surface actionable insights and support budget tracking for digital tools and suppliers.
- Champion Net Promoter Score: monitor feedback across online and offline journeys, identify friction points, share trends with stakeholders and drive initiatives to strengthen customer loyalty.
- Line‑manage and develop the Digital Projects Assistant, fostering a collaborative, high‑performance culture focused on continuous improvement.
You have:
- 4-6+ years experience in digital, ecommerce, CRM or project management roles.
- Professional project management certification (such as PRINCE2, PMP or Agile) is advantageous.
- Proven experience in digital project management within e-commerce, retail or customer experience environments.
- Strong organisational and problem-solving skills with the ability to manage multiple projects simultaneously.
- Excellent stakeholder management and communication skills across all levels of the business.
- A collaborative leadership style with experience mentoring or managing others.
- Curiosity for digital innovation and a passion for improving the customer experience.
You are:
- Experienced with project management and workflow tools such as Asana, Jira, MS Planner or similar.
- Proficient in Microsoft Office Suite, with strong analytical capability in Excel.
- Proactive with an analytical mindset with the ability to translate data into actionable insights.
- Able to identify opportunities for process improvement and operational efficiency.
- Focused on high quality results with attention to detail.
We have:
- Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
- Unique products and innovative services.
- A commitment to Social & Environmental Responsibility embedded in our raison d'être.
- A caring and inclusive corporate culture.
- Development and training opportunities.
- Attractive compensation and benefits.
- A flexible work environment, with up to 2 days of remote working per week.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group: A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws. Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.
This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women. To learn more about our group and our commitments to people, visit www.groupeclarins.com.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Digital Project Manager (Maternity Cover) employer: Clarins Group
At Clarins Group, we pride ourselves on being a leading skincare and make-up company that champions innovation and inclusivity. Our commitment to employee growth is reflected in our flexible work environment, comprehensive training opportunities, and a culture that values diversity and collaboration. Join us in a role that not only drives digital excellence but also contributes to our mission of making life more beautiful while caring for the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Project Manager (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Digital Project Manager role. Highlight your experience in e-commerce and project management, and don’t forget to showcase your passion for digital innovation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Clarins family and contributing to their mission of making life more beautiful.
We think you need these skills to ace Digital Project Manager (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Project Manager role. Highlight your relevant experience in digital project management and e-commerce, and don’t forget to mention any specific tools you’ve used that align with what we’re looking for!
Showcase Your Passion:We love seeing candidates who are genuinely excited about the role and the company. Share your enthusiasm for digital innovation and improving customer experiences in your application. Let us know why you want to be part of our story at Clarins!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly see how your skills and experiences match what we need for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Clarins Group
✨Know Your Digital Stuff
Make sure you brush up on the latest trends in digital project management, especially in e-commerce. Familiarise yourself with tools like Asana and Jira, as well as any relevant project management certifications you might have. Being able to discuss these confidently will show that you're not just a candidate, but a knowledgeable asset.
✨Showcase Your Leadership Skills
Since this role involves managing a Digital Projects Assistant, be ready to share examples of how you've successfully led teams or mentored others. Highlight your collaborative leadership style and how you foster a high-performance culture. This will demonstrate that you can not only manage projects but also inspire those around you.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've handled stakeholder communication in the past. Think of specific instances where you navigated complex relationships or resolved conflicts. Clarins values excellent communication skills, so showcasing your ability to engage with various levels of the business will set you apart.
✨Bring Data to Life
As a Digital Project Manager, you'll need to translate data into actionable insights. Prepare to discuss how you've used analytics to drive decisions in previous roles. Whether it's improving customer experience or optimising processes, being able to back up your claims with data will impress your interviewers.
