At a Glance
- Tasks: Deliver exceptional customer service and develop engaging skincare conversations with customers.
- Company: Join Clarins, a leading skincare and make-up brand committed to beauty and sustainability.
- Benefits: Enjoy competitive pay, 33 days leave, generous discounts, and performance bonuses.
- Other info: Flexible shifts available, including weekends, with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer loyalty in the beauty industry.
- Qualifications: Experience in beauty or retail with strong communication and customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
- Beauty Coach - Keyholder (40hrs/wk)
- Company: CLARINS
Deliver exceptional customer service, develop skincare conversations with customers, and increase product sales while embracing the brand’s unique ingredient stories and benefits.
What you’ll do
- Maintain a consistently high standard of customer service and product knowledge at all times.
- Promote the unique brand differentiation and link it with ingredient stories, product benefits and usage.
- Create retail theatre to attract and entice customers, incorporating the brand journey as a story while engaging with them.
- Focus on customer loyalty, keeping customers returning to the brand.
- Overcome selling challenges with confidence.
You are
- Passionate about skincare and beauty.
- A confident and articulate communicator.
- Pro‑active and enjoy exploring new sales opportunities.
- Customer‑focused and results‑oriented.
You have
- Experience in a hands‑on beauty or retail role with exceptional customer service skills.
- Excellent communication skills and the ability to build relationships quickly.
- Flexibility to work shifts, including weekends and evenings.
We have
- Competitive compensation package.
- 33 days annual leave (inclusive of bank holidays).
- Clarins For You – our reward and benefits platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance‑based bonus.
- Access to wellbeing services through our Employee Assistance Programme.
If you have a curious mind, a thirst to go further, and the drive to boldly take on new challenges, join us.
- About
- Clarins
Group: Clarins is a globally leading skincare and make‑up company that prides itself on innovation, independence, and a commitment to making life more beautiful and passing on a more beautiful planet.
Compliance statement: We welcome applications from all backgrounds and are an equal‑opportunity employer.
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Beauty Coach – Keyholder (40hrs/wk) 1 employer: Clarins Group
At Clarins Group in Tring, we pride ourselves on being an excellent employer that values passion and dedication in the beauty industry. Our vibrant work culture fosters collaboration and creativity, offering employees generous leave, competitive compensation, and extensive training opportunities to support personal and professional growth. Join us to be part of a team that not only champions exceptional customer service but also encourages you to thrive in your career while enjoying exclusive employee discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach – Keyholder (40hrs/wk) 1
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Clarins Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Clarins Group!
We think you need these skills to ace Beauty Coach – Keyholder (40hrs/wk) 1
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Clarins Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Clarins Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Clarins Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Clarins Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
