At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join Clarins, a global leader in skincare and make-up with a passion for beauty.
- Benefits: Competitive pay, 28 days leave, generous discounts, and wellbeing services.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a mission to make life more beautiful while growing your career.
- Qualifications: Experience in beauty or retail with strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
The role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands-on beauty or retail role with exceptional customer service skills
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evenings
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance-based bonus
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
About Clarins Group: B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet" is a core commitment outlined in our by-laws. Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.
This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women. To learn more about our group and our commitments to people, visit www.groupeclarins.com.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Coach (37.5hrs/pw) employer: Clarins Group
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and inclusion. Our London location provides employees with competitive benefits, including a generous employee discount, 28 days of annual leave, and access to wellbeing services, all while fostering an environment where personal growth and innovation are encouraged. Join us to be part of a passionate team dedicated to making life more beautiful for both our customers and ourselves.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach (37.5hrs/pw)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Clarins' products and values. This way, you can show your passion for skincare and how you align with their mission of making life more beautiful.
✨Tip Number 2
Practice your communication skills! As a Beauty Coach, you'll need to engage customers effectively. Try role-playing with friends or family to build your confidence in discussing products and creating that retail theatre.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Clarins family and ready to take on new challenges.
We think you need these skills to ace Beauty Coach (37.5hrs/pw)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for skincare and beauty shine through! We want to see how passionate you are about the industry and how that passion can translate into exceptional customer service.
Tailor Your Experience:Make sure to highlight any relevant experience in beauty or retail roles. We’re looking for those exceptional customer service skills, so don’t be shy about showcasing your achievements and how they relate to the role of a Beauty Coach.
Be Authentic:We value authenticity, so be yourself in your application! Share your unique story and how it connects to our brand values. This is your chance to stand out and show us why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Clarins family!
How to prepare for a job interview at Clarins Group
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Clarins' product range. Familiarise yourself with the key ingredients, benefits, and unique selling points of their skincare and make-up lines. This will not only impress your interviewers but also show your genuine passion for beauty.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples from your past experiences where you delivered exceptional customer service. Think about how you engaged customers, resolved issues, or created memorable shopping experiences. This will demonstrate your ability to maintain high standards of service, which is crucial for a Beauty Coach role.
✨Emphasise Your Communication Style
As a Beauty Coach, being a confident and articulate communicator is key. Practice articulating your thoughts clearly and engagingly. You might even want to role-play potential customer interactions to showcase your ability to build relationships quickly and effectively during the interview.
✨Demonstrate Your Passion for Skincare
Let your enthusiasm for skincare and beauty shine through! Share your personal experiences with skincare routines or products that have made a difference for you. This personal touch can help convey your genuine interest in the role and align with Clarins' mission of making life more beautiful.
