At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join the renowned beauty brand, CLARINS, in a vibrant team.
- Benefits: Enjoy competitive pay, generous leave, discounts, and wellbeing services.
- Other info: Flexible shifts and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a brand journey that empowers beauty enthusiasts and drives sales.
- Qualifications: Experience in beauty or retail with strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times.
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage.
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand.
- Have the confidence to overcome selling challenges.
You are:
- Passionate about skincare and beauty.
- A confident and articulate communicator.
- Pro‑active and enjoy exploring new sales opportunities.
- Customer‑focused and results‑oriented.
You have:
- Experience in a hands-on beauty or retail role with exceptional customer service skills.
- Excellent communication skills and can build relationships quickly.
- Ability to be flexible and work shifts including weekends and evenings.
We have:
- Competitive compensation package.
- 28 days annual leave (inclusive of bank holidays).
- Clarins For You - Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance-based bonus.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Coach (36.5hrs/wk) employer: Clarins Group
At CLARINS, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Newcastle Upon Tyne that fosters personal and professional growth. Our commitment to employee wellbeing is reflected in our competitive compensation package, generous annual leave, and access to extensive training opportunities, ensuring that our Beauty Coaches not only excel in their roles but also thrive in their careers. Join us to be part of a brand that values diversity and inclusion, where your passion for skincare can flourish while you engage customers in our unique brand journey.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach (36.5hrs/wk)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Clarins' products, ingredient stories, and customer service ethos. This knowledge will help you engage customers in meaningful conversations and show your passion for skincare.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to build confidence in discussing products and overcoming selling challenges. The more comfortable you are, the better you'll connect with customers.
✨Tip Number 3
Show your proactive side! Think of creative ways to create retail theatre and attract customers. Whether it's a unique display or an engaging story about a product, let your imagination run wild!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Clarins team and ready to embark on this exciting journey with us.
We think you need these skills to ace Beauty Coach (36.5hrs/wk)
Some tips for your application 🫡
Show Your Passion:Let your love for skincare and beauty shine through in your application. We want to see how passionate you are about the industry and how that translates into exceptional customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in beauty or retail. We’re looking for specific examples of how you've delivered outstanding customer service and built relationships.
Be Confident and Articulate:Your communication skills are key! Use clear and engaging language in your written application to demonstrate your ability to connect with customers. We want to see that you can convey your thoughts effectively.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Clarins Group
✨Know Your Skincare Inside Out
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Clarins' product range, ingredient stories, and benefits. This will not only show your passion for beauty but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Customer Engagement Skills
Since the role focuses heavily on customer interaction, practice how you would engage customers in a conversation about their skincare needs. Role-play with a friend or family member to refine your communication skills and ensure you can articulate the brand's story effectively.
✨Showcase Your Sales Savvy
Prepare examples of how you've successfully overcome selling challenges in the past. Think of specific situations where you turned a hesitant customer into a loyal one. This will highlight your proactive approach and results-oriented mindset, which are key for this role.
✨Be Ready to Discuss Flexibility
Clarins values flexibility in working hours, so be prepared to discuss your availability. Highlight any previous experience working shifts, especially during weekends and evenings, and express your willingness to adapt to the needs of the business.
