At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join a leading beauty brand at McArthurGlen Cheshire Oaks.
- Benefits: Competitive pay, generous discounts, 28 days leave, and wellbeing services.
- Other info: Flexible shifts with opportunities for growth and performance bonuses.
- Why this job: Be part of a vibrant team and share your passion for beauty.
- Qualifications: Experience in beauty or retail with strong customer service skills.
The predicted salary is between 12000 - 15000 £ per year.
Location: McArthurGlen Cheshire Oaks, Ellesmere Port, GB, CH65 9JJ
About the Role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times.
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage.
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand.
- Have the confidence to overcome selling challenges.
You are:
- Passionate about skincare and beauty.
- A confident and articulate communicator.
- Pro-active and enjoy exploring new sales opportunities.
- Customer-focused and results-oriented.
You have:
- Experience in a hands-on beauty or retail role with exceptional customer service skills.
- Excellent communication skills and can build relationships quickly.
- Ability to be flexible and work shifts including weekends and evenings.
Benefits:
- Competitive compensation package.
- 28 days annual leave (inclusive of bank holidays).
- Clarins For You – Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance-based bonus.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
Diversity
Beauty Coach (22.5hrs/wk) employer: Clarins Group
As a Beauty Coach at McArthurGlen Cheshire Oaks, you will thrive in a vibrant retail environment that champions exceptional customer service and personal growth. With a competitive compensation package, generous employee discounts, and access to comprehensive wellbeing services, we foster a supportive culture that values diversity and encourages you to explore your passion for skincare and beauty. Join us to not only enhance your skills but also to be part of a brand journey that prioritises customer loyalty and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach (22.5hrs/wk)
✨Tip Number 1
Get to know the brand inside out! Dive into their product stories and ingredient benefits. This will not only help you in conversations but also show your passion for skincare during interviews.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to build confidence in engaging customers. The more you practice, the easier it’ll be to connect with potential clients and showcase your expertise.
✨Tip Number 3
Showcase your customer service skills! Think of examples from past experiences where you’ve gone above and beyond for a customer. This will demonstrate your proactive approach and ability to create loyalty.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Beauty Coach (22.5hrs/wk)
Some tips for your application 🫡
Show Your Passion:Let your love for skincare and beauty shine through in your application. We want to see how passionate you are about the industry and how that translates into exceptional customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in beauty or retail. We’re looking for specific examples of how you've engaged customers and driven sales.
Be Authentic:When writing your application, be yourself! We appreciate genuine communication, so let your personality come through. This helps us get a feel for who you are beyond just your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Clarins Group
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with the brand's products, their ingredients, and the benefits they offer. This will not only show your passion for beauty but also help you engage in meaningful conversations with the interviewer.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled challenging situations or turned a negative experience into a positive one. This will demonstrate your ability to connect with customers and keep them coming back.
✨Create a Retail Theatre Mindset
Think about how you can create an engaging shopping experience for customers. Be ready to discuss ideas on how to promote the brand story and attract customers. Showing that you understand the importance of creating a memorable customer journey will set you apart.
✨Be Confident and Articulate
Practice your communication skills before the interview. You want to come across as confident and articulate when discussing your passion for skincare and beauty. Consider doing mock interviews with friends or family to refine your delivery and ensure you make a great impression.
