At a Glance
- Tasks: Answer calls, greet visitors, and assist with admin tasks in a busy environment.
- Company: National service company with a vibrant and supportive team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced role with plenty of opportunities to learn and grow.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Experience in customer service and strong IT skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
Our client, a national service company, is looking to recruit an enthusiastic, positive and flexible Customer Service/Receptionist to cover their very busy switchboard and front desk. Reporting to the Office Manager, responsibilities will include:
- Answering all incoming calls and forwarding callers to the appropriate extension
- Developing and maintaining productivity
- Assisting colleagues with administrative tasks, updating calendars, and scheduling meetings
- Conducting customer service calls and checking customers' current needs
- Greeting visitors and signing them in/out
- Organising incoming and franking outgoing post
- General ad hoc administration duties
- Providing excellent customer service
Previous experience of working in a client-focused environment and excellent IT skills are required; a background in engineering/technical could be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work, and have good interpersonal skills.
Customer Service/Receptionist in Preston employer: Clarify Consultancy
Join a dynamic national service company that values enthusiasm and flexibility in its employees. With a strong focus on customer service, our supportive work culture encourages personal growth and development, offering opportunities to enhance your skills in a fast-paced environment. Located in a vibrant area, we provide a welcoming atmosphere where teamwork and collaboration thrive, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Receptionist in Preston
✨Tip Number 1
Be proactive! When you’re at the interview, don’t just wait for questions. Show your enthusiasm by asking insightful questions about the company and the role. This not only demonstrates your interest but also helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios. Think about how you would handle difficult callers or busy periods at the front desk. This will help you feel more confident and ready to impress.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service/Receptionist in Preston
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're excited about the opportunity to help others and be part of our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in client-focused roles. We love seeing how your skills match what we're looking for, so don’t hesitate to showcase your previous achievements in similar positions.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly understand why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Clarify Consultancy
✨Know the Company
Before your interview, take some time to research the company. Understand their services, values, and what makes them tick. This will not only help you answer questions more effectively but also show your enthusiasm for the role.
✨Practice Your Phone Etiquette
Since you'll be handling a busy switchboard, practice answering calls in a friendly and professional manner. You might even want to role-play with a friend to get comfortable with forwarding calls and managing multiple inquiries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to meet a customer's needs, as this will demonstrate your suitability for the role.
✨Stay Calm Under Pressure
The job can get hectic, so be ready to discuss how you handle stress. Share specific strategies you use to stay organised and focused when things get busy, as this will highlight your ability to thrive in a fast-paced environment.
