At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch experiences.
- Company: Join a respected motor retail group focused on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, training, discounts, and career growth opportunities.
- Other info: Join a supportive team and enjoy excellent training for career progression.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Experience as a Service Advisor or in a similar customer-facing role is essential.
The predicted salary is between 31500 - 38500 £ per year.
Our Client, a respected and customer-focused motor retail group, is seeking an experienced Service Advisor to join their busy aftersales team. This is an excellent opportunity for a confident communicator with strong organisational skills and a passion for delivering exceptional customer service.
The successful candidate will be the key link between customers and the workshop, ensuring every visitor receives a professional, efficient and friendly experience. You will manage service bookings, provide accurate updates, and support the team to ensure all work is completed on time and to the highest standard.
- Greeting customers and managing service enquiries
- Booking vehicles in for service, repair and MOT
- Providing clear explanations of work required and associated costs
- Liaising with technicians to monitor progress and update customers
- Preparing invoices and processing payments
- Upselling additional products and services where appropriate
- Maintaining accurate records and ensuring compliance with company processes
- Delivering a consistently high level of customer satisfaction
As a successful candidate, previous experience in a Service Advisor within motor retail or similar customer-facing automotive role is essential, with strong communication and interpersonal skills, excellent organisational ability, and attention to detail. Confidence in explaining technical information in a customer-friendly way, a positive, proactive and professional approach, and the ability to work in a fast-paced environment are also important. Experience using DMS systems (e.g., Kerridge/Autoline) would be desirable.
In return, the company offers a competitive salary with performance-related bonus, excellent manufacturer training and development to enable career progression opportunities within a growing group, together with a supportive team environment and employee discounts and additional company benefits.
Service Advisor in Blackburn employer: Clarify Consultancy
As a rapidly expanding international manufacturing company, we pride ourselves on fostering a dynamic work culture that encourages innovation and ambition. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while being part of a team that values customer excellence and collaboration. Located in a vibrant area, we offer a supportive environment where your contributions directly impact our success and the satisfaction of our clients.
