At a Glance
- Tasks: Plan amazing tours, manage bookings, and create unforgettable travel experiences for clients.
- Company: Reputable travel company with a supportive and energetic team.
- Benefits: Competitive salary, uncapped commission, company car, and discounted holidays.
- Other info: Ongoing training and fantastic career progression opportunities await you.
- Why this job: Join a mission-driven team and help others create life-changing travel memories.
- Qualifications: Customer service experience, passion for travel, and excellent communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Due to continued expansion, our client, a well-established and reputable travel company, is actively seeking an experienced, self-driven and dedicated Travel & Tours Reservation Consultant to complement their supportive, energetic and mission-driven team.
Reporting directly to the Sales & Operations Manager, key responsibilities will include:
- Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation.
- Use effective communication skills to build rapport with clients and exceed their expectations.
- Ensure accurate, customer-friendly documentation is sent to clients and suppliers in a timely manner.
- Actively seek out customer feedback and make use of this to constantly improve our services and our customers' ever-changing needs.
- Understand the needs of customers and work to simplify the tour booking process wherever possible.
- Maintain a good, up-to-date knowledge of key visits and optional extras for each destination to add value and margin wherever possible.
- Build long-term relationships and maximise the retention of clients through excellent customer service and product delivery.
- Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible.
- Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and generate ideas for marketing and promotional activity.
- Ensure the timely collection of due payments to maximise cash flow.
As a successful candidate, you will have excellent customer service/sales experience and a background within the Travel industry or a genuine passion for travel, a natural communicator with a drive to succeed bringing energy, integrity and confidence to your work. Excellent presentation skills and confidence speaking to varied audiences, a results-orientated mindset and strong communication skills across phone, written proposals and live presentations are also essential with the ability to adapt your style to suit your target audience. A full UK driving license is essential.
In return, you will be rewarded with a competitive salary, uncapped commission + company car, discounted holidays, staff incentives, ongoing training and excellent career progression with the opportunity to create life-changing experiences.
Travel, Tours & Reservations Consultant employer: Clarify Consultancy Ltd
Clarify Consultancy Ltd is an excellent employer, offering a dynamic work environment in the heart of Wigan's manufacturing sector. With a strong focus on employee development, we provide competitive salaries, comprehensive benefits, and optional study support to help you advance your career in finance. Join us to be part of a supportive team that values detail-oriented professionals and fosters growth in a fast-paced setting.
