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- Tasks: Plan exciting tours, manage bookings, and ensure clients have unforgettable experiences.
- Company: Join a reputable travel company known for its friendly team and customer focus.
- Benefits: Enjoy competitive salary, commission, discounted holidays, and ongoing training.
- Why this job: Be part of a dynamic team that values customer service and offers great career progression.
- Qualifications: Experience in the travel industry, strong customer service skills, and good IT knowledge required.
- Other info: Fluency in a European language is a plus but not essential.
Due to continued expansion, our client, a well-established and reputable travel company, is actively seeking an experienced, self-driven and dedicated Travel Consultant to complement their friendly team on a permanent basis. Please make an application promptly if you are a good match for this role due to high levels of interest.
Reporting directly to the Sales & Operations Manager, key responsibilities will include:
- Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation.
- Use effective communication skills to build rapport with clients and exceed their expectations.
- Ensure accurate, customer-friendly documentation is sent to clients and suppliers in a timely manner.
- Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs.
- Understand the needs of customers and work to simplify the tour booking process wherever possible.
- Maintain a good, up-to-date knowledge of key visits and optional extras for each destination to add value and margin wherever possible.
- Build long-term relationships and maximise the retention of clients through excellent customer service and product delivery.
- Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible.
- Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and generate ideas for marketing and promotional activity.
- Ensure the timely collection of due payments to maximise cash flow.
As a successful candidate, you will have experience within the travel industry, together with a professional approach to customer service, great attention to detail and geographical knowledge, together with excellent IT skills and experience of MS products (Word, Excel, Outlook). Fluency in a European language would be an advantage but not essential.
In return, you will be rewarded with a competitive salary, commission, discounted holidays, staff incentives, ongoing training, free parking and excellent career progression.
Travel Consultant employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with popular travel destinations and current trends in the travel industry. This knowledge will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about travel experiences. Being able to articulate your thoughts clearly will be crucial when building rapport with clients.
✨Tip Number 3
Network with professionals in the travel industry through social media platforms like LinkedIn. Connecting with current employees at the company can provide valuable insights and potentially a referral.
✨Tip Number 4
Stay updated on customer service best practices and how to handle feedback effectively. This will prepare you to discuss how you can enhance customer satisfaction during the interview process.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry. Focus on your skills in itinerary planning, customer service, and any specific software you’ve used, such as MS Word or Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you've exceeded client expectations and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and ability to build long-term relationships with clients. If you have knowledge of geographical locations or fluency in a European language, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Travel Consultant role.
How to prepare for a job interview at Clarify Consultancy Ltd
✨Showcase Your Travel Knowledge
Make sure to brush up on your geographical knowledge and be prepared to discuss popular destinations, travel trends, and any recent changes in the industry. This will demonstrate your passion for travel and your ability to provide valuable insights to clients.
✨Demonstrate Excellent Communication Skills
Since the role involves building rapport with clients, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully communicated with customers or resolved issues to highlight your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a dissatisfied customer or planning a complex itinerary. Think of relevant examples from your previous roles that showcase your problem-solving abilities and customer service excellence.
✨Highlight Your Attention to Detail
As a Travel Consultant, attention to detail is crucial. Be ready to discuss how you ensure accuracy in documentation and invoicing. You might want to share instances where your meticulousness led to positive outcomes for clients or the company.
