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- Tasks: Communicate with clients, build relationships, and resolve issues to enhance customer experience.
- Company: Established national service company with a friendly remote team.
- Benefits: Competitive salary, bonuses, staff incentives, and ongoing training.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in sales or account management with strong communication skills.
- Other info: Great career progression opportunities in a fully remote role.
The predicted salary is between 36000 - 60000 £ per year.
Due to continued expansion our client, a well-established, national Service company is actively seeking an experienced, self-driven and dedicated Customer Service Advisor to complement their friendly team on a permanent basis. This is a fully remote role.
Reporting directly to the Sales & Operations Manager, key responsibilities will include:
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfilment.
- Collecting and analysing data to learn more about consumer behaviour.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a client advocate with a focus on improving the buyer experience.
As a successful candidate, you will have experience within a sales/account management/sales administration role, a professional approach to customer service, exceptional verbal and written communication skills, a great attention to detail together with excellent IT Skills and experience of MS products (Word, Excel, Outlook).
In return you will be rewarded with a competitive salary + bonus, staff incentives, ongoing training, and excellent career progression.
Senior Customer Service – Full Remote in Sheffield employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service – Full Remote in Sheffield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can clearly articulate your thoughts and experiences. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Senior Customer Service – Full Remote in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in customer service and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a perfect fit for this remote role. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your exceptional communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clarify Consultancy Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services. Research their offerings and think about how they align with customer needs. This will help you explain product value effectively during the interview.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare to demonstrate your verbal and written skills. Practice answering common questions clearly and concisely, and consider sharing examples of how you've built relationships with clients in the past.
✨Be Data Savvy
Brush up on your data analysis skills. Be ready to discuss how you’ve used data to understand consumer behaviour or improve processes. Mention any specific tools or methods you’ve used to collect and analyse data.
✨Problem-Solving Mindset
Prepare to talk about how you’ve resolved complaints or improved processes in previous roles. Think of specific examples where you acted as a client advocate and made a positive impact on the buyer experience.
