Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our service team, helping customers and coordinating with mechanics.
- Company: Join a leading national motor retail company known for its positive work culture.
- Benefits: Enjoy a flexible working environment, competitive salary, and great career progression opportunities.
- Why this job: This role offers a chance to build customer relationships and develop valuable skills in a dynamic setting.
- Qualifications: Previous client-focused experience is a plus; a can-do attitude and good communication skills are essential.
- Other info: Full training provided; no prior automotive experience necessary!
The predicted salary is between 24000 - 36000 £ per year.
Our client, a national motor retail company, is looking to recruit an enthusiastic, positive and flexible Service Advisor to act as a valuable interface between the company and its client base. Reporting directly to the Sales Manager, responsibilities will include:
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Answering questions about service outcomes, scheduling and booking appointments, vehicle drop-off and vehicle pick-up
- Providing customers with information and advice on warranty protections and potential cost savings
- Managing and overseeing the dealership's workflow and schedule
- Calling customers to advise them about service changes or car pick-up times
- Maintaining positive customer relationships to ensure repeat business
Previous experience of working in a client-focused environment and a background in motor retail would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work, and have good interpersonal skills with an excellent telephone manner. Excellent IT skills, experience with a CRM system and/or Kerridge would be beneficial but not essential as full training can be given.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression.
Service Advisor in Blackpool, Lancashire employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Blackpool, Lancashire
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the company. This knowledge will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since a significant part of the job involves interacting with customers, being able to convey information clearly and positively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle common customer service situations, as this will showcase your problem-solving skills and customer-focused mindset.
We think you need these skills to ace Service Advisor in Blackpool, Lancashire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the motor retail industry. Emphasise skills such as communication, problem-solving, and your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Advisor role. Mention specific examples of how you've successfully managed customer relationships or resolved issues in past positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your knowledge of automotive services, IT proficiency, and experience with CRM systems. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Clarify Consultancy Ltd
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. A positive attitude can go a long way in demonstrating that you're the right fit for the team.
✨Know Your Products
Familiarise yourself with the products and services offered by the company. Being able to discuss these confidently will show that you are proactive and genuinely interested in the role.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. This will highlight your ability to maintain positive customer interactions, which is crucial for a Service Advisor.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s workflow, team dynamics, and customer service philosophy. This not only shows your interest but also helps you gauge if the company is the right fit for you.
