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- Tasks: Act as a friendly bridge between customers and mechanics, ensuring smooth service experiences.
- Company: Join a leading national motor retail company known for its positive work culture.
- Benefits: Enjoy a flexible working environment, competitive salary, and great career progression opportunities.
- Why this job: Be part of a dynamic team where your customer service skills can shine and make a difference.
- Qualifications: Previous client-focused experience is a plus; a positive attitude and good communication skills are essential.
- Other info: Full training provided; no prior automotive experience necessary!
Our client, a national motor retail company, is looking to recruit an enthusiastic, positive and flexible Service Advisor to act as a valuable interface between a company and its client base. Reporting directly to the Sales Manager, responsibilities will include:
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
Previous experience of working in a client-focused environment and a background in motor retail would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner. With excellent IT skills, experience with a CRM system and/or Kerridge would be beneficial but not essential as full training can be given.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression.
Service Advisor employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the company. This knowledge will not only help you answer customer queries effectively but also demonstrate your enthusiasm and commitment during the interview.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since you'll be interacting with customers frequently, being able to convey information clearly and positively is crucial for this role.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or resolved customer issues quickly, as these will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in motor retail. Emphasise skills like communication, problem-solving, and your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Advisor role. Mention specific examples of how you've successfully managed customer relationships or resolved issues in past positions.
Highlight Relevant Skills: In your application, focus on your interpersonal skills and any experience with CRM systems. If you have knowledge of warranty protections or cost-saving advice, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clarify Consultancy Ltd
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. A positive attitude can go a long way in making a good impression, especially in a customer-facing position like Service Advisor.
✨Know the Products and Services
Familiarise yourself with the company's products and services before the interview. Being able to discuss specific offerings and how they benefit customers will demonstrate your preparedness and genuine interest in the role.
✨Demonstrate Interpersonal Skills
Since the role involves interacting with customers and mechanics, be ready to showcase your interpersonal skills. Share examples from past experiences where you successfully managed customer relationships or resolved conflicts.
✨Prepare Questions
Have a few thoughtful questions prepared to ask the interviewer. This shows that you are engaged and interested in the position, as well as giving you a chance to learn more about the company culture and expectations.
