At a Glance
- Tasks: Provide top-notch AV support and troubleshoot issues for clients using cutting-edge technology.
- Company: Leading IT solutions provider with a focus on collaboration technology.
- Benefits: Competitive salary, training opportunities, and career progression in AV and UC technologies.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in the world of AV technology.
- Qualifications: Experience in IT or AV support, excellent communication skills, and a passion for customer service.
The predicted salary is between 40000 - 45000 £ per year.
Our client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with a passion for AV technology, IT and first-class customer service.
As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. You will diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. You will work closely with field engineers, project teams, and clients to maintain high service standards and keep AV environments running smoothly.
Key Responsibilities to Include:- Act as the primary contact for AV support incidents via phone, email, and ticketing system
- Provide first-line and some second-line support for AV hardware, meeting room systems, and collaboration platforms
- Troubleshoot issues with video conferencing systems (Teams Rooms, Zoom Rooms, Cisco, Poly, etc.)
- Support digital signage, control systems, audio processors, and display technologies
- Log, prioritise, and manage incidents through to resolution, ensuring SLAs are met
- Escalate complex issues to senior engineers or vendors when required
- Assist with remote monitoring and proactive maintenance of AV systems
- Maintain accurate documentation, asset records, and knowledge base articles
- Deliver excellent customer service and clear communication throughout the support process
As a successful candidate ideally you will have previous experience in a Service Desk, IT Support, or AV Support role and an understanding of Audio-Visual technologies together with familiarity with Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Crestron, Extron, or similar systems would be beneficial. Excellent communication and customer service skills are essential with the ability to work under pressure and manage multiple priorities. ITIL Foundation qualification and experience with ticketing systems (ServiceNow, Freshservice, Zendesk, etc.) would be desirable but not essential.
In return the company offers a competitive salary and benefits package, fantastic training and certification opportunities across AV and UC technologies with career progression.
Hybrid Service Desk Analyst AV Division employer: Clarify Consultancy Ltd
Clarify Consultancy Ltd is an excellent employer, offering a dynamic work environment in the heart of Wigan's manufacturing sector. With a strong focus on employee development, we provide competitive salaries, comprehensive benefits, and optional study support to help you advance your career in finance. Join us to be part of a supportive team that values detail-oriented professionals and fosters growth in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Service Desk Analyst AV Division
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clarify Consultancy Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clarify Consultancy Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clarify Consultancy Ltd!
✨Direct Apply to Clarify Consultancy Ltd
Let's not forget to apply directly through the Clarify Consultancy Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Hybrid Service Desk Analyst AV Division
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clarify Consultancy Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clarify Consultancy Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clarify Consultancy Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
